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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,398 Reviews

1,398 Reviews of Family Ford of Enfield - Service Center

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April 14, 2022

Professional, Did not have to wait long for repairs, turn around time was good seeing that I was told a couple weeks More

by Ken.acelin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to assist!

April 13, 2022

The folks in the service department are very friendly and helpful. Great bunch! The guy who gives rides to or from is awesome too. More

by GEORGEARAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Family Ford of Enfield responded

Thanks for all the great support! We appreciate it.

April 12, 2022

A beautiful facility professional people bowl sales and service of terrific manager I’ve bought several cars there and when I need another one that’s the place I’ll go to More

by BUIDARDOLINO74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty
Apr 13, 2022 -

Family Ford of Enfield responded

Thanks for the amazing 5 star review!

April 08, 2022

When I got there a representative by the name of Ken ignored me took the person that came after me. Other than that, nothing but an awesome experience. More

by josuedelvalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Family Ford of Enfield responded

Thanks for the awesome 5 star review!

April 07, 2022

I have been coming to this dealership for over 20 years, bought 2 trucks from them, always have had good experience with them, More

by BILLSCAGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Family Ford of Enfield responded

Bill, thank you very much for the wonderful 5 star review! We appreciate the support.

Apr 08, 2022 -

BILLSCAGGS responded

Have bought a 2019 ranger , love the truck had a 2005 ranger before, both bought at family ford of Enfield . why change a good thing!

April 06, 2022

The car we bought had less than 1500 miles of usage on it , was supposedly gone thru, and yet change of oil was wrong , serpentine belt has to be replaced and now they say lower control arm boot needs replac More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Craven
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Family Ford of Enfield responded

Rob, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience.

April 05, 2022

Wonderful service, provided great solutions to unforeseen issues that were resolved in a timely manner More

by Dylanpdrouin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Family Ford of Enfield responded

Dylan, thanks for the wonderful 5 star review!

April 03, 2022

This was my third regular service appointment in a year and a half, I was in and out in less than an hour. All the service writers that I have dealt with are very friendly and courteous. More

by markm10550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Larouche
Apr 07, 2022 -

Family Ford of Enfield responded

Mark, thank you for this great 5 star review!

April 01, 2022

I had a tour warning on my dashboard right after I had 5200 mile service check up.I called right away and they set me up with another appointment that was soon as possible they ran another check on the ca More

by frmcjm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Family Ford of Enfield responded

Thanks for the wonderful 5 star review! We're always happy to help.

April 01, 2022

Agnes is the best. I had a couple of issues and she took the time to be sure that I was well taken care of. More

by LSOVERINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

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