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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,384 Reviews of Family Ford of Enfield - Service Center

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March 01, 2022

I was impressed with the professionalism of this company. Although nothing specifically could be found, you went out of your way to help. I especially appreciate your generosity and kindness…because I am a s More

by suz410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

suz410 responded

Since my automobile is a 2012, I am aware that I may be looking for a newer model in the near future. Hopefully you will be able to help me with that process. Especially since I am a senior citizen on my own I would really appreciate your knowledge, expertise, kindness and concern. Thanks again!

March 01, 2022

Nice, friendly, straightforward service. Greg was easy to communicate through and helpful definitely would recommend More

by makoskim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 28, 2022

Excellent service, left my car while on vacation, everything was completed within 2 days, I was updated on status. More

by Mosky211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to help.

February 26, 2022

Greg did a great job keeping me up to date on the status of my vehicle. More

by Gretchenchap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2022

Always happy with their service. They do very good work. Will go back there again. More

by AZILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We look forward to seeing you again.

February 22, 2022

Oil change too expensive by Mira other than that no issues Good staff clean quick service More

by SCOTTSZABAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great review. Please let us know how we can reach 5 stars in the future.

February 19, 2022

All done as expected and on time. Wish they also did the car wash as other service depth did More

by ckasheta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great review!

February 18, 2022

Not the best experience with this service department. I brought my truck in for check engine light, the code was for thermostat stuck open. They suggested the coolant be flushed when thermostat was rep More

by JTruckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. Thank you. Mike Moriarty General Manager 860-745-1111

February 18, 2022

Service was great and the oil change and repairs were done quicklyAnd I would recommend them to anybody looking for good service More

by BUMPUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 17, 2022

The best the the the the the the the b e s t the best More

by PRUEPA1A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks so much! We appreciate the support!

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