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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,385 Reviews

1,385 Reviews of Family Ford of Enfield - Service Center

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December 04, 2021

On as promised. Easy check in and out. Comfy waiting area and amenities. Lots of trucks to look at More

by Charl0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

December 03, 2021

Very professional. Agnes is always willing to help and goes out of her to fulfill our needs. We always have a great experience when we go to Family Ford of Enfield. More

by Joette Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Family Ford of Enfield responded

Josette, thank you for the great review!.

Dec 06, 2021 -

Joette Brown responded

No it is supposed to be 5 star. My husband sent it in i tried to fix the survey but i guess it didn't work. We are very happy with the service each time we go. Agnes is always very helpful and willing to do what she can to help us.

December 03, 2021

As usual I am quite please4d with the service department. The oil change was performed in a timely manner. More

by COLONIALMECHANICAL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 02, 2021

Great communication very helpful with product selection. Work done as promised. Would recommend family Ford of Enfield for service. More

by LLYEZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 02, 2021

I was provided great communication on what service was needed on my truck, which included a breakdown of three different tires to choose from. More

by kate623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Family Ford of Enfield responded

Kate, thank you very much for this great 5 star review. We appreciate the support!

December 01, 2021

Agnes and Ken were very professional and explained in detail what the work entailed. He whole experience was very good. More

by BASEJGBALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

November 27, 2021

A very efficient 30K service on my 2017 Ford Escape. Easy drop off and pickup. Very fair price More

by jgmullane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Family Ford of Enfield responded

Thank you very much for the 5 star review!

November 25, 2021

Great job all set for winter got the Works on our Focus and 250 super duty at the same time thanks More

by Williamcasey1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Family Ford of Enfield responded

Thank you very much for the great review!

November 25, 2021

Prompt diagnosis of the problem and repaired the same day very satisfied with the dealership More

by WVANKLEECK
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

November 25, 2021

The service department is excellent. I scheduled an appointment, dropped off my car and then picked it up as promised. Ken Brown was outstanding as the service rep. More

by moran2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Family Ford of Enfield responded

We really appreciate your feedback of your recent visit with us! All of us here at Family Ford of Enfield truly value your business and hope to see you again soon! Take care!

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