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Family Hyundai
Tinley Park, IL
9,271 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,271 reviews
October 25, 2019
Great Service October 24th I had a scheduled appointment for a oil change. While inspecting my vehicle it was determined the passenger side front ball joint needed October 24th I had a scheduled appointment for a oil change. While inspecting my vehicle it was determined the passenger side front ball joint needed to be replaced. I was already there for two hours. The approval from the warranty department was taking some time and Jim offered me a loaner vehicle which was very much appreciated. Great Service Thanks More
by MCKENDALL
Verified CustomerEmployees Worked With
Jim
October 24, 2019
Easy Place to Buy a Great Car Our experience at Family Hyundai was terrific. Our salesman, Carlos, listened to our needs and produced a vehicle that met them to a “T”. Everyone w Our experience at Family Hyundai was terrific. Our salesman, Carlos, listened to our needs and produced a vehicle that met them to a “T”. Everyone we met at Family Hyundai made us feel important. The whole process was very professional and quite relaxing for us. We highly recommend Family Hyundai as a great place to buy your next vehicle. More
by dm1141
October 24, 2019
Family Hyundai The entire process was painless due to the courtesy and thorough explanations of my salesman, Carlos. He worked quickly, yet carefully, to minimize my The entire process was painless due to the courtesy and thorough explanations of my salesman, Carlos. He worked quickly, yet carefully, to minimize my time spent at the dealership. I feel confident that I can call upon him if I need any assistance with my new car. More
by GERIMAC1
October 24, 2019
Great Customer service The service people was very helpful. My check engine light was on and they made sure I was accommodated with a vehicle while my car was checked. The service people was very helpful. My check engine light was on and they made sure I was accommodated with a vehicle while my car was checked. More
by Kona1
October 24, 2019
Great Customer Service Colin was amazing! He was incredibly helpful and courteous! Customer service via him, was superb! He was thorough on what was needed to be done on my Colin was amazing! He was incredibly helpful and courteous! Customer service via him, was superb! He was thorough on what was needed to be done on my car at that moment and what should happen next time. Thank you Colin! More
by DIBOGUES
Employees Worked With
October 24, 2019
Service review Service consultant COLIN was very professional and friendly. Work was done promptly and I was kept informed. The cashier was very friendly. The porter Service consultant COLIN was very professional and friendly. Work was done promptly and I was kept informed. The cashier was very friendly. The porter that washed and brought my car to me asked me if I was happy with the car wash and if he could do anything else for me. More
by KCCROSSE
Employees Worked With
October 24, 2019
AWESOME! At Family Hyundai "Customer Service" is a top PRIORITY as you can tell by the way your are treated the moment you arrive. I have been having my vehic At Family Hyundai "Customer Service" is a top PRIORITY as you can tell by the way your are treated the moment you arrive. I have been having my vehicle serviced at Family Hyundai since 2015 and they treat all customers with respect, kindness and most of all thoroughness in taking care of your vehicle. They make me feel like a "Queen" every time I come! More
by Allie
Employees Worked With
Brian and the nice mechanic who did my oil change
October 23, 2019
Not a pleasant used car buying experience Our daughter was looking to purchase her first used car for a college graduation present. A couple month prior to this purchase we had purchased a new Our daughter was looking to purchase her first used car for a college graduation present. A couple month prior to this purchase we had purchased a new Hyundai Kona and a used Hyundai Elantra on the same day. So we were hoping to get some preferential service. We asked that our sales person help our daughter find a good quality used car ($9k). After a couple days home with the car, we noticed problems with steering, and took it to our local auto mechanic. The steering was completely shot, and needed $2,000+ in repair. Knowing that it was used and sold As Is, we did not complain to the dealership. I did contact the dealership to please remove my contact information from their marketing database, as I would not buy from Family Hyundai again. Then I started getting calls from the salesman, apologizing for the car and saying "we are going to make this right". After about 6 calls in 24 hours, with the same "we are going to make it right" speech, we never heard from Family Hyundai again, and they never made it "right" or gave us an explanation. During our phone conversations, I did reiterate that we understand used cars are sold as is, and we would not post anything on social media about the dissatisfaction we received at Family Hyundai. Once again we only want our contact information removed from the Family Hyundai marketing database. So, today we got our first email from Family Hyundai about our satisfaction with our purchase. I guess they did not remove our contact information from the marketing database. Hyundai is a great product, and we love their automobiles, and have been loyal to Hyundai for the past 12+ years, and still will be. Thankfully their are other Hyundai dealers in the area, and we will be taking our business elsewhere when we are looking for our next car. Family Hyundai has given me the opportunity to make it "right". More
by JEFFSKUMMER
Employees Worked With
October 23, 2019
Excellent Service Very Easy People To Work With! We brought our 2011 Sonata Hybrid in for brakes and general service, we were provided with a loaner, which was greatly appreciated as we had other err We brought our 2011 Sonata Hybrid in for brakes and general service, we were provided with a loaner, which was greatly appreciated as we had other errands to complete. We were kept up to date with the service as well as cost concerning possible future service. The service department along with TJ were a tremendous help with the updates and over all experience with Family Hyundai. More
by odegen
October 23, 2019
15 month checkup Very good service and Mike Majchrowicz went the extra mile to clean a mark off of our wheel guard. Thanks Mike! PS, see you guys in January. Very good service and Mike Majchrowicz went the extra mile to clean a mark off of our wheel guard. Thanks Mike! PS, see you guys in January. More
by ADSZARKA5
Employees Worked With
Other Employees :
Mike Majchrowicz, Tom Salin
