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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,886 Reviews
Call Service Center (708) 444-7100

5,886 Reviews of Family Hyundai - Service Center

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June 26, 2023

Service was thorough, Ken was polite, detailed, and informative. He answered all of my questions. More

by BONNIEBRATS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 27, 2023 -

Family Hyundai responded

Thank you for the kind words for Ken and our service department! We look forward to sharing your compliments with them, Bonnie, and don't hesitate to let us know if we can be of further assistance.

June 26, 2023

The dreaded engine service is going well. I feel better knowing Family Hyundai is standing by their brand warranty. More

by natalie_l_harper
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic
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Jun 27, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Natalie, and we look forward to working with you again.

June 26, 2023

I had great service when I brought my Kona in to have my safety feature installed. Bryan Schultz helped to get my information and informed me that .y car was ready. More

by tmcclowry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
BRYAN SCHULTZ
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Jun 27, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 26, 2023

I had great service when I brought my Kona in to have my safety feature installed. Bryan Schultz helped to get my information and informed me that .y car was ready. More

by tmcclowry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
BRYAN SCHULTZ
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Jun 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 26, 2023

Awesome group of people they really showed great customer service I was really impressed and satisfied More

by FUNCHESANT73
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 26, 2023

The only place to take my car to. Prompt service and they always stay in touch with me and let me know whats going on with my car. More

by EDDIE60644
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Eddie, and look forward to your next visit.

June 25, 2023

I was very happy with the service department for taking care. Of me on my Hyundai sonata after the crank shaft bearings went out they stayed in touch with me all the time and got me my motor that was. Unde More

by Kevin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jun 26, 2023 -

Family Hyundai responded

Thank you, Kevin, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 25, 2023

Too busy. Unless you get there super early. People aren’t that friendly. Need better customer service skills. More

by cdboone20
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, Matt, Sonata Bartkus
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Jun 29, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

June 25, 2023

Unprofessional, always has been a negative experience. But will let others know not to go here. More

by martinbakr18
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Anything to do with service would rate below average
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Jun 29, 2023 -

Family Hyundai responded

Martin, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 25, 2023

They are very friendly. I appreciate the way they explain what is going to be done on my car. More

by SDOWNEY0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Jun 26, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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