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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews
Call Service Center (708) 444-7100

5,881 Reviews of Family Hyundai - Service Center

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April 11, 2023

1 I was charged $900. 00 for my 60, 000 mile oil change. Never discussed the total charges until the job was done. Didn't see that coming. Nothing wrong with the car goin More

by floyd70@comcast
Recommend Dealer
No
Employees Worked With
Begeske
Report | Print
Apr 15, 2023 -

Family Hyundai responded

Floyd, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 11, 2023

Dropped off vehicle last Monday, test drove today and wiring to hear back. Will update reviews later but service is very backed up. More

by Pphpoe
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
Report | Print
Apr 14, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 14, 2023 -

Pphpoe responded

Clarifying, Tom said he ordered a part and indicated may have car back this week but then went radio silent. He replied today (day and a half later) that he is off on vacation for a week and he “hoped the dealership let us know”. I agree, I would hope that would have happened was well. Either way, the car gets fixed and that is mute but neither has occurred to date. Texting your rep (that is non responsive and then goes on vacation, albeit related) seems like a less thank optimal system. Thank you.

Apr 14, 2023 -

Pphpoe responded

Love to hear from you, apparently Tom went on vacation and thought someone told us.

April 10, 2023

As always, Tom of Family Hyundai provided me with excellent care. He solved my issue for me and my Santa Fe.is as good as new. Thank you To for all that you do. More

by mrack178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

April 10, 2023

All was good no waiting at appointment did take long time to get appointment service was good More

by JOGGER501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 10, 2023

Very courteous and helpful. I was able to get my car repaired the same day I brought it in More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 11, 2023 -

Family Hyundai responded

Thanks, Carla, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 10, 2023

whats the point of booking an appointment weeks ahead if i have to wait 4 full hours. More

by N.LIARGOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 10, 2023

Great service! ! Colin Is the best as he is always committed to helping me and his customers!! More

by CASILLAS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 10, 2023

Family does exactly what you need without any surprises, and provides a detailed status on all other services that may be needed, More

by jkaminski75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 09, 2023

On time nice very pleasant very nice live the phone calls car was clean bye More

by Unsatisfied with Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Apr 10, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 09, 2023

No car wash or vacuum as stated in my warranty and no follow up about anything. More

by LASHANDAROSS1128
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know anyone’s name to rate them
Report | Print
Apr 12, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Lashandra, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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