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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,903 Reviews
Call Service Center (708) 444-7100

5,903 Reviews of Family Hyundai - Service Center

Sort by
April 15, 2023

Very happy with Mike’s communication. Check in process needs improvement. No signs saying to wait in car for person to check you in 4 cars cut in line going around unmanned cars . I was g More

by dtrojniar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Family Hyundai responded

It's great to hear that Mike and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 15, 2023

Extremely knowledgeable, kind and courteous. Service was great. They fixed the recall I came in for and found three more recalls for my car and took care of those. Waiting time was very reasonab More

by jaminikolic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 14, 2023

Great car! Vehicle turnover wasn’t the best. They love to push the ceramic coating! Lol More

by JEFFREY.GRABOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Osabuohien
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Apr 16, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Jeffrey. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 14, 2023

Every thing was good took a little time time to tell me what was wrong with my car but there bust More

by MIKEHAMMAD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2023 -

Family Hyundai responded

Thank you, Mike, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Apr 16, 2023 -

MIKEHAMMAD7 responded

Every thing was good

April 14, 2023

I was taken at my appt time with only minimal waiting. The car was finished sooner than the wait time given. It's great to get the car wash feature More

by MACETEAM@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Parker
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Apr 14, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 14, 2023

Overall communication could have been a lot better in regards to service and warranty claim. More

by Nicholas Strache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Report | Print
Apr 16, 2023 -

Family Hyundai responded

We're sorry to hear that you didn't have the 5-star experience we always strive for, Nicholas, and we apologize for the lack of communication on our part. If there's anything we can do to turn things around for you, please don't hesitate to reach out to us directly. We appreciate your business and hope to see you again.

April 14, 2023

Family’s 10th Hyundai purchase. Great salesman, Mark Holder. Made my purchase stress free! Thank you More

by Sharonkrga
Recommend Dealer
Yes
Employees Worked With
Mark Holder
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Apr 16, 2023 -

Family Hyundai responded

Thank you, Sharon. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 13, 2023

They were promot for my service appointment and throughout and the work was completed in a timely manner. More

by rdanczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 14, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 13, 2023

The maintenance employee was bad with me and didn't take my comments seriously.. I think his name is Keen More

by Aymanalhussan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 13, 2023

Gets the job done in a timely manner, although it took a week to get the part for my vehicle More

by DAWNJERAYE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal
Report | Print
Apr 14, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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