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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews
Call Service Center (708) 444-7100

5,830 Reviews of Family Hyundai - Service Center

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January 16, 2023

Family Hyundai has always been my go to dealership. Excellent customer service.every time I’m here. More

by BARTEAGA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Jan 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

January 16, 2023

I really enjoy the service and dealing with my service person Tom S. I have worked with him for 9 years or close to. Great guy, he kept me update with my just a few weeks ago. The line went bad after 9 More

by Brenda J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 17, 2023 -

Family Hyundai responded

Brenda, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 16, 2023

They have been consistently prompt with my services and helpful in explaining work needed. Thank you. More

by gerogy1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jan 17, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and five-star rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 16, 2023

I was able to get everything that was needed to keep my vehicle running smoothly. Colin always provide excellent customer service to me in spite of his workload More

by angela67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Jan 17, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department, Angela. We look forward to sharing your compliments with Colin, and our crew. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

January 16, 2023

Always a pleasure having my car serviced at Family. The staff is so friendly and and the techs are quick and efficient. More

by COLLEEN1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 16, 2023

Collin was very courteous. Great customer service and I didn’t have to wait a long time before my car was ready. My wait time was less than an hour. Thank you Family Hyundai…wi More

by williams1international@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Family Hyundai responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 15, 2023

Had a great 1st experience at Family Hyundai service department. Everyone was super friendly and took the time to answer any questions I had, More

by fiveftsix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

January 15, 2023

Greeted immediately when I drove into service and was acknowledged by my name by Tom. Excellent service. More

by msladyem2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 16, 2023 -

Family Hyundai responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 15, 2023

I thought this was a nice dealership, in the past three months, their service department have showed incompetence and unprofessionalism. More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Salin
Report | Print
Jan 19, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 15, 2023

Tom Salin was always informative, honest and easy to talk with regarding my repairs. His ease of paperwork made my day much smoother. More

by Pecasandwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jan 16, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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