Family Hyundai - Service Center

I had an engine issue and they got it replaced as soon as they could. Tom was very informative throughout the whole process. they could. Tom was very informative throughout the whole process. More

My car was at the dealership under insurance claim awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I recei awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I received from Tom. I informed him I was out of town. He texted and called my alternate number after the call. When I arrived at the dealership the remote didn't work. Tom told me to stop by at another time to have the Remotes paired. When I walked to the car after finding myself it wouldnt start. The battery was dead. He stated it could be from sitting so long after being ready. 3 days. He said someone could jump the car I asked could he text the battery and he stated I would need to leave the car. The car was there for 3 months what another day. Oh because they didn't. Have room. He called and stated I need to replace the battery out of pocket. He called back and stated the wiring need to be replaced and call the insurance company. I called and they started he would only need to submit a form. When I picked up my car the low tire pressure light was on, the oil light was on. The experience was a complete nightmare. My car was stolen and needs parts I took pictures of the inside which had 2 portable air pumps. Neither was present More

Service team was able to identify and hopefully resolve the creaking sound I was hearing. And made a follow up appointment for me when I was not able to leave the car. the creaking sound I was hearing. And made a follow up appointment for me when I was not able to leave the car. More

Very poor customer service. Over 30 days before returning call. Agents acted like non professional once confronted to ask about an update. Agents saw I was upset and started mak Over 30 days before returning call. Agents acted like non professional once confronted to ask about an update. Agents saw I was upset and started making jokes about me and rep handling my case. I will NEVER EVER RECOMMEND THIS PLACE TO ANYONE!!! More

Our 2014 Tucson had an engine failure, covered under warranty. Family Hyundai had our vehicle for 3 months, waiting on the replacement engine for the repair. After getting the car back, the AC no longer warranty. Family Hyundai had our vehicle for 3 months, waiting on the replacement engine for the repair. After getting the car back, the AC no longer worked. I immediately brought the vehicle back because I figured something wasn’t reconnected during the engine repair. Collin in service department insisted that maybe the AC was broke when I brought it in 3 months ago, and tried to charge me over $200 to “evaluate” the AC issue. After I firmly told him I wasn’t going to pay that and I knew for certain the AC was working fine when I originally brought the car in, he went to talk to a manager. Suddenly, they realized the compressor wasn’t plugged in and they fixed the problem in 5 minutes. It really left me feeling like they were trying to take advantage of me to get some extra $. Bad customer service experience. More

Very satisfied with service so far. Diagnosing the issue was quick and the appointment for installation is this Thursday Diagnosing the issue was quick and the appointment for installation is this Thursday More

Unprofessional and misleading information by the service advisor. I want to speak with the owner immediately. advisor. I want to speak with the owner immediately. More

Great price great service great people pick up and payment was easy car was cleaning as well payment was easy car was cleaning as well More

First time here for service. Would definitely come back. Staff was very friendly and courteous. Had my oil change done in about 30 minutes or so on Black Friday. Would definitely come back. Staff was very friendly and courteous. Had my oil change done in about 30 minutes or so on Black Friday. More

Always professional and explains what is needed. Appreciate the service I always get and their work is very good and Reliable Appreciate the service I always get and their work is very good and Reliable More