Family Hyundai - Service Center

Our 2014 Tucson had an engine failure, covered under warranty. Family Hyundai had our vehicle for 3 months, waiting on the replacement engine for the repair. After getting the car back, the AC no longer warranty. Family Hyundai had our vehicle for 3 months, waiting on the replacement engine for the repair. After getting the car back, the AC no longer worked. I immediately brought the vehicle back because I figured something wasn’t reconnected during the engine repair. Collin in service department insisted that maybe the AC was broke when I brought it in 3 months ago, and tried to charge me over $200 to “evaluate” the AC issue. After I firmly told him I wasn’t going to pay that and I knew for certain the AC was working fine when I originally brought the car in, he went to talk to a manager. Suddenly, they realized the compressor wasn’t plugged in and they fixed the problem in 5 minutes. It really left me feeling like they were trying to take advantage of me to get some extra $. Bad customer service experience. More

Very satisfied with service so far. Diagnosing the issue was quick and the appointment for installation is this Thursday Diagnosing the issue was quick and the appointment for installation is this Thursday More

Unprofessional and misleading information by the service advisor. I want to speak with the owner immediately. advisor. I want to speak with the owner immediately. More

Unorganized system for checking customers in. Very unfriendly staff. I appreciated that maintenance is covered under my lease plan. The estimated time to complete work was accurate. Very unfriendly staff. I appreciated that maintenance is covered under my lease plan. The estimated time to complete work was accurate. More

They worked well with me to make sure that what I needed done for done done for done More

I am mostly satisfied with the service this company renders. I know prices are high but can’t afford the changes. renders. I know prices are high but can’t afford the changes. More

I didn’t have an appointment and dropped my car off in the morning for an oil change and brakes, and it was ready that afternoon. the morning for an oil change and brakes, and it was ready that afternoon. More

I love Family Hyundai! They always take great care of our cars! Family since 2013! They always take great care of our cars! Family since 2013! More

The service department was pleasant and responsive to all my questions and concerns. Thank you! my questions and concerns. Thank you! More

First you can’t get service section via telephone called numerous times no one answers. Left messages no return call. Horrible service no one kept me updated if I didn’t call, I didn’t no anything. Totally numerous times no one answers. Left messages no return call. Horrible service no one kept me updated if I didn’t call, I didn’t no anything. Totally disappointing. More