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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews
Call Service Center (708) 444-7100

5,830 Reviews of Family Hyundai - Service Center

Sort by
October 18, 2022

Had an appointment and waited over 4 hrs for car to be done while they worked on other cars More

by coga7314
Recommend Dealer
No
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 17, 2022

Tom Salin was his usual friendly and courteous self. Always receive great service in a fast way. More

by juliekulig
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 17, 2022 -

Family Hyundai responded

Thanks, Julie, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 17, 2022

Very friendly, Best customer service ever Would definitely recommend this place I will definitely be back in the future Thanks Angela More

by simmons4056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Oct 17, 2022 -

Family Hyundai responded

Thank you so much for your excellent review, Angela! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

October 17, 2022

Not especially happy. They kept my car for a month. tested alternator and . Tested the battery and the alternator. Battery. Charged me 160.00 for a loose connection on m More

by 1047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 16, 2022

Always friendly, professional and keep you informed! Tommy and Mike were wonderful. Always receive great service! More

by KLEIN8702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Oct 17, 2022 -

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 16, 2022

Great experience fast nice and courtesy all of the people. Loved the experience. Thank you. More

by leslie. wnukowski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 16, 2022 -

Family Hyundai responded

Leslie, Thanks for sharing your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 16, 2022

The service technician Jahia M was professional, helpful and kept me up-to-date on issues with my vehicle. More

by JNALLS719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Report | Print
Oct 17, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jahia met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 16, 2022

They are very professional and very courteous to their customers. Honest about what work needs to be done. More

by K6KORZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 17, 2022 -

Family Hyundai responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 16, 2022

Excellent service with service writer Crystal. She remembers my name, vehical and service issue and writes thd cortect service order. Work is done correctly and on time. Shd is the best.. More

by georgez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal She is the best.
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Oct 17, 2022 -

Family Hyundai responded

George, Thank you for taking the time to share your feedback with us. Kristi and Crystal work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

October 15, 2022

I've found Family dealership staff, sales to service, to be professional and honest. My last service visit was managed by Bryan Sçhultz and he was knowledgeable and sensitive to my needs. I think I have fou More

by LOUISE_40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Oct 16, 2022 -

Family Hyundai responded

Louise, Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience!

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