TJ Schmitt

Horrible service, rude manager and service associate. I will never by a car from here again I will never by a car from here again More

by ANTHONYPALERMO71 Verified Customer Verified Customer

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Thank you to the amazing staff for a fast and efficient service also for the car wash I needed 😀 service also for the car wash I needed 😀 More

by dominiquebush48 Verified Customer Verified Customer

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Great service done by great people for a great price and I'll be back. I'll be back. More

by ZofiaBach Verified Customer Verified Customer

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Everything went as planned. No problems.Set the appointment and the problem was taken care of No problems.Set the appointment and the problem was taken care of More

by EXALOG Verified Customer Verified Customer

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Came in for a scheduled oil change, why do you have to schedule an oil change when you want people to come into the dealership? Make it more convenient for the customers by having a tech designated every schedule an oil change when you want people to come into the dealership? Make it more convenient for the customers by having a tech designated every day for just oil changes. More

by EDRO65 Verified Customer Verified Customer

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Service was timely and everyone was friendly. .There were snacks provided in the waiting room which is appreciated. .There were snacks provided in the waiting room which is appreciated. More

by DIANEIACONELLI Verified Customer Verified Customer

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Excellent service. Employees were very friendly and considerate of my time Excellent service. Employees were very friendly and considerate of my time. Car was washed af Employees were very friendly and considerate of my time Excellent service. Employees were very friendly and considerate of my time. Car was washed after my appointment More

by kenrakas Verified Customer Verified Customer

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I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More

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Work was done quickly and correctly with courtesy and nice regard for my time. Thank you, Family Hyundai. Ray Mackey nice regard for my time. Thank you, Family Hyundai. Ray Mackey More

by RAYMACKEY Verified Customer Verified Customer

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NOTHING BUT ALWAYS TAKEN CARE OF REALLY HAVE NOTHING TO COMPLAIN ABOUT KEEP UP THE GREAT WORK COMPLAIN ABOUT KEEP UP THE GREAT WORK More

by printmrt Verified Customer Verified Customer

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