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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,840 Reviews
Call Service Center (708) 444-7100

5,840 Reviews of Family Hyundai - Service Center

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August 12, 2022

It was a great time no problem in and out great loner fast service every day More

by fzabilka38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

August 12, 2022

Quickly did the job in less time than originally noted. Was able to stay at facility and be texted when complete. More

by HOPE1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can do to assist you with in the future, please let us know.

August 12, 2022

Service department always does a professional job. Scheduling needs to be improved. Maybe more service technicians More

by johnchristofero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Aug 15, 2022 -

Family Hyundai responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 12, 2022

Unfortunately service was unacceptable didn’t follow through w/ proper service car was still soaked with water service Magee said it’s only water bad attitude he had we’re not happy. More

by Jimmyc9020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2022 -

Family Hyundai responded

Jimmy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 11, 2022

My experience was okay the first couple of days I had to wait for a rental and come out of my pocket for a rental I shouldn't had to pay for anything plus I just put a oil change for 50 dollars and the whol More

by gw828725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 11, 2022

Very courteous and professional check in by the by one guy, when I pick the car up another person checked it out for me and was the same. More

by LOU3181
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Aug 12, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 11, 2022

All good service was fast even without an appointment. ......av take my car there every 6 months More

by Bravo6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Aug 12, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 11, 2022

The service was excellent. My car was ready when promised. They let me know repairs I didn't need. Saved me a lot of money Thank you 👪 More

by Wdingram105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrystal
Report | Print
Aug 12, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 11, 2022

excellent communication, friendly staff, very helpful. I felt my vehicle was in good hands. Thanks More

by tamelab94
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 12, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 11, 2022

Tom Salin, service advisor was excellent! Very polite ,professional and efficient. He made my experience wonderful! He is an asset to Hyundai !! Thank you , InsookJung More

by ISJUNG9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Aug 12, 2022 -

Family Hyundai responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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