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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
929 Reviews
4.4

929 Reviews

Write a Review

929 Reviews of Michael Kratschmer

September 02, 2026

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Always ready to help, no pressure, friendly service representative I've known for the 8 years since I bought my Genesis G80 from your dealership. More

by RLTRACY
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Schultz

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Sep 02, 2026

Family Hyundai responded

Knowing that our friendly, pressure-free approach has met your needs for eight years means a lot to our team. We’re grateful to be your trusted choice for service on your Genesis G80.

August 22, 2026

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Thank you to the amazing staff for a fast and efficient service also for the car wash I needed 😀 More

by dominiquebush48
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors

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Aug 22, 2026

Family Hyundai responded

Knowing that the service on your Hyundai Elantra was fast and efficient means a lot to our team. We’re pleased we could provide the car wash you needed.

August 16, 2026

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Great service done by great people for a great price and I'll be back. More

by ZofiaBach
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Aug 16, 2026

Family Hyundai responded

Your praise of our service team’s attentive approach, quality work and fair pricing is rewarding to us. Knowing you plan to return is the best compliment, and we look forward to serving your Kona again.

August 10, 2026

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Employee Rating

Came in for a scheduled oil change, why do you have to schedule an oil change when you want people to come into the dealership? Make it more convenient for the customers by having a tech designated every More

by EDRO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Aug 11, 2026

Family Hyundai responded

Thank you! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 05, 2026

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Service was timely and everyone was friendly. .There were snacks provided in the waiting room which is appreciated. More

by DIANEIACONELLI
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Aug 05, 2026

Family Hyundai responded

Knowing that you found the service on your Hyundai Tucson Hybrid timely and our team friendly means a lot to us. We’re glad you enjoyed the snacks in our waiting room during your visit.

July 05, 2026

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My family has bought 4 cars from this dealer, I’ve the last 15 years - and have had excellent service/experience since day 1 - plus we love our cars. More

by Kevin Scully
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George "Skip" Hasenjaeger, Ricky Gushi, Mike Majors, Maverick Watson

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Jul 05, 2026

Family Hyundai responded

We’re honored that your family has chosen us for four Hyundais over the past 15 years. It’s wonderful to know our service on your Hyundai Elantra has consistently met your expectations and that you love your vehicles. We look forward to assisting your family for many more years.

June 04, 2026

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Reliable service. If I had any questions they had questions. Will get my oil change here every time More

by ODIS.EDWARDS57
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Workmanship
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Recommend Dealer
Yes
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Jun 04, 2026

Family Hyundai responded

We’re glad our team was ready to answer your questions during your Hyundai Santa Fe oil change. Thank you for choosing us for your maintenance and we look forward to your next visit.

May 28, 2026

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You guys were great very courteous and I didn’t have to wait long thanks again More

by MCCOYDAN1943
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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May 28, 2026

Family Hyundai responded

Thank you for noting our team’s courteous service and quick turnaround. We’re happy to hear your Hyundai is performing well. Feel free to reach out if we can assist you again.

May 16, 2026

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Employee Rating

Service was performed quickly. got appointment very quickly.was very satisfied with my experience. Will return. More

by g.kelso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Print
May 16, 2026

Family Hyundai responded

Thank you for your kind feedback on your Hyundai Sonata service. We’re glad the quick appointment scheduling and efficient work met your expectations. We look forward to helping you again.

May 06, 2026

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Employee Rating

Work was done quickly and correctly with courtesy and nice regard for my time. Thank you, Family Hyundai. Ray Mackey More

by RAYMACKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

Print
May 06, 2026

Family Hyundai responded

Thank you for noting how quickly and accurately our team handled your service. It’s great to hear we respected your time throughout the process. We appreciate you trusting us with your Hyundai.

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