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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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May 12, 2022

Same thing I've been dealing with android auto not working. They ran some diagnostics and found that again it's the 2-3 cables i use that don't work. I have a Galaxy Ultra 22 phone..So everytime it's More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
May 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention. We're sorry to hear that you didn't have the best experience at our dealership. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 16, 2022 -

YeyitoRN responded

Yeah, it's been multiple times with Colin he's just dry and not helpful or welcoming. It's just frustrating like this last time . I was due for an oil change, he didn't offer it. So I'll just be going to a jiffy lube. Just customer service has been terrible. And my Tucson just stays the same. I will be taking my business elsewhere soon.

May 12, 2022

Took my 2014 Tucson in for recall work & a new seat switch. Very friendly and had it back in under 36 hours. Bryan Schultz was very courteous and helpful. More

by SnowFlake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
May 14, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 12, 2022

Excellent service everytime! Tom Salin is the best service advisor, and I have never been disappointed by him ever! More

by TOMKENNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 14, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and our team were able to help, and we look forward to seeing you again!

May 12, 2022

Always courteous and professional. Setvice team is always great! I always recommend Family Hyundai to relativex and friends. More

by balld1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 11, 2022

Great service, friendly helpful staff. I feel very confident my Santa Fe is in the best of operating conditions. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 11, 2022

Very friendly staff. Colin is through, helpful and patient. Quick service and free car wash! Thank You More

by Jmarshallnastav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 10, 2022

Knowledgeable staff while booking appointment over the phone. I received my first maintenance check up for my new car. I received an oil change and new filter. I was taken care of with high standards. I w More

by ieyeinyou2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2022

Had appointment scheduled for 3 months to fix wheels and update navigation. Service would take several days and no loaners available. Will have to reschedule. Although service department was nice and More

by RAPPLE613
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 14, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 10, 2022

Easy friendly fast and good. Thanks. Appreciate.Droped car on Saturday ,Guys. Called me on Monday and couple hours car was ready. Nothing can be better More

by daliahotwagnerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 11, 2022 -

Family Hyundai responded

Thank you, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 10, 2022

Nice facility and the people inside are very politely they always ask you that what you need that’s why i choose to be part of Hyundai family dealer iin-terms of choosing the car more power and God bles More

by IMELDA_DOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
May 11, 2022 -

Family Hyundai responded

Thank you, Imelda, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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