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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,836 Reviews

5,837 Reviews of Family Hyundai - Service Center

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September 23, 2021

The service was fine. The wait time was reasonable and the service advisor was very courteous. More

by SHAKEY760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Family Hyundai responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

September 22, 2021

I called Al, and explained to that I had some scratches on my vehicle and he informed me to bring the vehicle in and have in inspected to see if the repairs could be made at the Dealership. When I arrived More

by larryjerome12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL/Jason
Sep 22, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that our team was able to help, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

September 22, 2021

I need to be out by a certain time and Matt and the service technician that did my oil change helped me get out in time!! More

by mirchili2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Christine
Sep 22, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! Matt and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 22, 2021

My tire pressure gauge lit up the very next morning after oil change. Isn’t that part of the inspection which should be included in the service I paid for? More

by RUBEN.TELLADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Family Hyundai responded

Thank you for bringing this to our attention, Ruben, and we apologize for the inconvenience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you.

September 22, 2021

They did a great job in by 730am out by 10amreplaced They did a great job in by 730am out by 10am replaced blower motor assembly More

by PDADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 18, 2021

It’s the third time I have brought the car in for the same problem. More

by WMHAWK1953
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

September 17, 2021

I came in for my 7,500 mile maintenance and was pleased with how professional the staff was. They took care of me in a timely manner. More

by dlas527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 19, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 17, 2021

They made an exception and squeezed me in for an oil change after an appt I made thru Blue link that morning had failed. Really appreciated not having to wait for a late October appt. More

by marycoll86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 17, 2021

Family Hyundai customer service writers have been very polite and helpful. They followed up with me the your the day keeping me informed of the issues, costs and time. More

by PKWrigly27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 17, 2021

I have talked to Tom Salon and he explained everything to me as did Colin. They have been nothing but courteous. I guess the problem was having to leave my car and not getting a loaner. Then waiting for anyo More

by bob lau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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