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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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October 26, 2021

Outstanding customer service and professional service department at Family Hyundai. The car wash was greatly appreciated. More

by Zoo who
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 25, 2021

Very efficient. Checked my vehicle for me and I didn't have an appointment scheduled for that day. More

by BB8058
Customer Service
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 24, 2021

The service team is always great about taking care of my car issues, big or small. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Oct 25, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 24, 2021

First of all I had an 8:30 appointment and I had to wait in a long line for half an hour before I was even called in. Then, I waited 2.5 hours for my vehicle to be serviced. When I left I got about half way More

by wmccoy289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 24, 2021

Graham and his service team always get me in and out so quick I forget I am there for a oil change More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Hyundai responded

Joe, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 24, 2021

Have purchase 3 cars at Family over the past 20 years, have used their service and have been very happy with the staff in all categories. Ray J More

by Rjoneserin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 25, 2021 -

Family Hyundai responded

Thank you so much for your kind words, Ray, and for taking the time to leave us this wonderful feedback!

October 23, 2021

Excellent service as always from Tom Stalin and team. Always leave your dealership very pleased with the service that I am receiving. More

by DALP15706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 24, 2021 -

Family Hyundai responded

Thank you for taking the time to share your great feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

October 21, 2021

We love Family Hyundai! Staff is always very professional with exceptional service! Thanks so much! More

by MICHELLE.BYRDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan from Service
Oct 22, 2021 -

Family Hyundai responded

Michelle, We appreciate your business and our team looks forward to serving you again soon!

October 21, 2021

Staff is very courteous, great service and have had my car serviced at this dealership for over 10 years. More

by CAROL.PREIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (young kid)
Oct 22, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, Carol, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

October 21, 2021

Dropped vehicle off on 10/19 for appointment on 10/20 for recall campaign and oil change and to replace wiper blades. Wiper blades were not done, coupon was attached to work order. I was not notified of serv More

by LEFTY460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacklyn Helgoth
Oct 22, 2021 -

Family Hyundai responded

Thank you for your honest feedback. We appreciate your business and hope you will give us another opportunity to assist you and demonstrate our commitment to excellent customer service!

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