Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

Sort by
October 12, 2021

Tom and Colin have gone above to get my car fixed. It's not their fault, defective part. This dealership is determined and committed to get the problem rectified. More

by bob lau
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 12, 2021 -

Family Hyundai responded

Bob, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and Colin were able to help, and we hope to see you again!

October 12, 2021

Professional and fast service. Great customer service. O appreciate the free vacuum and car wash service. More

by DENINAHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

October 09, 2021

Well, first of all my trans went in spring now my engine Well, first of all my trans went in spring now my engine went. The only communication I get is when I have to call. The timeframe when when I was sup More

by FIRE3307
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Family Hyundai responded

We're sorry to hear this and apologize for the lack of communication. Thank you for bringing it to our attention. If it's possible to discuss this matter in more detail, please feel free to contact management directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 09, 2021

After 3 weeks I called and I was told sternly by Colin that he would call when the part came in. 3 weeks later I called again and was told the part was in. They got me in immediately and the work was done More

by MCHMELAR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We will share your comments with the team to try and make sure the same thing doesn't continue to happen.

October 09, 2021

Great service. Scheduled service appointment done promptly Oil change and car wash completed and I was finish and going home within 1 hour, More

by rn495so
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Conditt, George Rubio
Oct 10, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 08, 2021

I had no appointment but Colin immediately took my information and took care of my car. When it was done he call me from the waiting room. Everything was done in a timely manner. I appreciate everyo More

by Inspecter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Family Hyundai responded

Thank you for the kind words for Colin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 08, 2021

Quick and friendly service. Was contacted when the car Quick and friendly service. Was contacted when the car was ready, Was very satisfied with this service. More

by BARBOURED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 09, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 08, 2021

Great service just excessive wait times. Even with scheduled appointments. Plus we’re owed 1 free oil change and tire rotation from almost 2 years ago. More

by jcali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 09, 2021 -

Family Hyundai responded

Thank you so much for your honest feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 08, 2021

The service team was excellent in diagnosing my car's problem and getting it taken care of. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Oct 09, 2021 -

Family Hyundai responded

Thank you, Joe, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 07, 2021

The service very nice can't get no better than that Jackie was very understanding More

by SSINNED1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Oct 09, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

...
347
...