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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,870 Reviews

5,870 Reviews of Family Hyundai - Service Center

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June 07, 2021

Dealer had car for over 2 hours. I had to pick up a party at a nearby airport so I asked the service rep if either I could have my car back or get a loaner to drive to the airport, pick up my party and then More

by jefflavette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Family Hyundai responded

Jeff, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

June 06, 2021

I can’t say enough about the service and extras I received. My service consultant Tom Salin. Couldn’t do enough for me. My problem was big (broken gas line +) and he took care of it right away. I was More

by BOBBEE160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 07, 2021 -

Family Hyundai responded

Thank you, Bob! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Jun 07, 2021 -

BOBBEE160 responded

My thanks to Tom, Bryan, Mike, and Candy, for making my car problem easier to handle. Making one feel at ease and confident is what Customer Service is about. Family Hyundai is lucky to have you. It’s nice to know that Family Hyundai honors its word when it comes to warranty, services, and customer respect. Thanks again! Bob Mujais

June 05, 2021

As always it was a great customer experience. Tom and Bryan provided excellent service. i was in and out in record time. Keep up the good work! More

by DALP15706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, Tom Salin
Jun 05, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and Bryan met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2021

Mike was Awesome in the Service Dept.!!!! Didn't have an appointment but they worked me and it was fast! I was expecting a long wait but the car was done in a few hours. More

by Scott Hannion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Family Hyundai responded

Thank you, Scott, for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

June 04, 2021

Awesome service!!! 5 stars all the way!! Thumbs up guys..keep up the good work!! Always knowledgeable and considerate. You have a customer for life :-) More

by YOLKA2377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

June 02, 2021

I was in the dealership too long never happen before 6 hours too long email kathy never heard back I guess that's ok .well. More

by ROOSEVELTJR61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name but was nice
Jun 06, 2021 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 30, 2021

You have been taking care of my car for six years and I love your customer service care team. I hope I can continue to get excellent customer service More

by joann.whisenton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Family Hyundai responded

Joann, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 28, 2021

great people always ready to help.. i have bought over 4 cars here.111 and was always Kind and knew the positions . will always reommend them More

by TAZ1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 28, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 28, 2021

14 years as a customer, 3 vehicles. Previously, outstanding service, always. terrible lack of communication and no response to repeated phone calls, a text and a voicemail until the end of the day More

by krista.attreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan, Mike (MGR)
May 31, 2021 -

Family Hyundai responded

Hello Krista, We're so sorry to hear that your recent experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We appreciate your business and would like to try to turn this around for you.

May 28, 2021

Great service and everyone was very friendly and courteous. The routine maintenance service was quick and they did a great job. They were right on time when I pulled up as well. More

by RSS248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 29, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

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