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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,826 Reviews

5,826 Reviews of Family Hyundai - Service Center

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February 27, 2021

I always receive EXCELLENT service from FamilyHyundai. I always receive EXCELLENT service from Family Hyundai. From the second you walk in...cashier and beyond walking out after service has been completed More

by LAGING.JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Jen, we appreciate your business and our team looks forward to serving you again soon!

February 26, 2021

I have always loved this dealer, therefore the 4. BUT, this time my car took 7 days due to computer hack. I should have been told before towing it there that it would be days, as they knew at that point. More

by deb.frawley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2021

Great service as usual. Came in for an oil change and had that along with 34 point inspection and car wash in less than an hour. More

by Paulbrackman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Family Hyundai responded

Paul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our service team were able to not have to keep you here too long. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 26, 2021

Service immediately, informed of maintenance issue. Service completed immediately. Technician was very professional. Usually get a car wash which really puts a top on great service. More

by ROSBRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Feb 26, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2021

Great service in reasonable time great quality of work friendly service and a car wash to to complete the great experience I’ll be back for my vehicles next service More

by WYVELLCOOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 25, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad our team provided a timely and pleasant experience. We look forward to seeing you next time!

February 25, 2021

My appointment was taken on time. Mike was professional and even helped me set up my new phone to my car. I was very pleased with the service. More

by JOY2CLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Family Hyundai responded

Thank you for your feedback and kind words for Mike. We appreciate your business and our team looks forward to serving you again soon!

February 25, 2021

Mike was extremely professional and I greatly appreciate all the work they did to make sure I was happy with my service. They really went above and beyond to ensure I was happy. Thank you More

by JACKIE030497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Family Hyundai responded

Thank you for your very kind review, Jackie! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Feb 25, 2021 -

Family Hyundai responded

Thank you, Jackie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 25, 2021

The appointment scheduling was great. They took me at my appointed time in a timely manner. They promised me the vehicle at the correct time More

by KJWOLNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 25, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Sep 02, 2021 -

KJWOLNIAK responded

Family Hyundia was great

February 24, 2021

Took me 5 days to make an appointment to have my car serviced. Al should honestly be fired. Sam is wonderful and had my appointment scheduled in 2.5 seconds so I don’t know why it took Al almost a week More

by Lyss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Wallace
Mar 13, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 24, 2021

Hyundai service has always been great to me, the sales personnel and other employees approachable and easy to talk to. I have know problem sending anyone to Hyundai because of the great service. More

by t-land
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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