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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,877 Reviews

5,877 Reviews of Family Hyundai - Service Center

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July 03, 2020

Quick Honest Service. Had some minor issues on my 2015 Genesis. Was told it might take about 3 to 4 hours of wait time. Car was ready within 2 hours. Just needed some minor More

by Thomas Granoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Family Hyundai responded

Thank you, Thomas, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 02, 2020

Always count on Family Hyundai for sales and service. Kept first vehicle 11 years. Loving the second one so far. Looking forward to many more years. More

by Tucson Owner
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 03, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 02, 2020

Another Great Service Experience I waited to do my review until I had to return for them to put my door handle on my car. The wait time was acceptable and the waiting area was very c More

by mrsadt67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Tom Salin
Jul 03, 2020 -

Family Hyundai responded

Hello Mrsadt, Thank you so much for your excellent review! We are so glad that Colin, Brian, and Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

July 02, 2020

Quick and easy! I had 22,500 miles service in less than an hour. I was very pleased that Colin was able to quickly get me in and out on a very busy day for me. Th More

by Joe Visnyak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Family Hyundai responded

Joe, Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and don't hesitate to let us know if we can be of further assistance.

July 01, 2020

car repainted due to defect in paint Mike was very kind. Made sure I had a loner to use. Car was done in a timely manner. very happy with the service. Thank you More

by maugle2324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Family Hyundai responded

Maugle, We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2020

Serviceman had to go above and beyond to help Brought back loaner 30 miles before limit on miles, my car was not completed yet so gave me another but before leaving we noticed the loaner they gave More

by ptkrestel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer, Tom Salin
Jul 01, 2020 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

July 01, 2020

Front end rattle Tom Salin is always on top of his game he told me bring the car in and if there is a cancellation we will get you in. I dropped the car of and he had More

by LIGAMR56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 01, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Tom and the service team. We're glad to hear they delivered such a great experience!

July 01, 2020

Continue to be Safe, Balanced, etc. and make ALL customers believe they are genuinely cared about no matter their culture, etc Have a Good One! More

by MSJIMMIEKNIGHT
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 03, 2020 -

Family Hyundai responded

Jimmie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback on your recent service experience!

June 30, 2020

Good People and Good Service I am happy with services and friendly staff. will continue this kind of services for ever and keep customer happy good wishes for the new customer More

by DLSKALOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don't know the person
Jun 30, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 30, 2020

Very friendly and prompt service! The service rep greeted me promptly and with a smile and my service was completed faster than I expected. Great service overall! More

by RSS248
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 01, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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