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5,830 Reviews of Family Hyundai - Service Center
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February 15, 2020
Repair Car was taken in for clicking noise when steering. This was something that was previously recalled and they replaced something. Then found some othe Car was taken in for clicking noise when steering. This was something that was previously recalled and they replaced something. Then found some other repairs that needed to be done. Work was done quickly and professionally and always like how my car is washed and vacuum and clean when returned. Thank you. More
by wah-lee66
Verified CustomerEmployees Worked With
February 14, 2020
Fast and easy Only pay for what you need! Explains what will be done. Answers questions. Let's you know how long the procedure will take.offers you a ride . Washes Only pay for what you need! Explains what will be done. Answers questions. Let's you know how long the procedure will take.offers you a ride . Washes the car! More
by MARVELMOM
Employees Worked With
Brian
February 14, 2020
Fast and courteous service The service was great. No problems. Service was for and oil change and was done promptly. Service writer Brian Ramocki was excellent and very informat The service was great. No problems. Service was for and oil change and was done promptly. Service writer Brian Ramocki was excellent and very informative. . More
by nonnady
Employees Worked With
BRIAN RAMOCKI
February 14, 2020
UNSCRUPULOUS BUSINESS PRACTICES! I am very dissatisfied with my experience at Family Hyundai Tinley Park. Although 100% of my vehicle’s oil changes have been performed at Family Hyun I am very dissatisfied with my experience at Family Hyundai Tinley Park. Although 100% of my vehicle’s oil changes have been performed at Family Hyundai Tinley Park, in late 2019, the oil dipstick on my Elantra was bone-dry! It took two quarts of oil to get the oil level back to normal. This is documented with photos and videos. Family Hyundai then started an oil consumption analysis. Each 1000 miles, the technicians checked my oil level and added approximately 1/2 quart each visit. On the 3rd and final visit, I was told, “you passed…no oil added.” About 10 days later and 650 miles, the oil was down a full quart. 1.0 quarts consumed in 650 miles is not acceptable. I then took the Elantra into Family Hyundai for the scheduled oil change, and mentioned the additional consumption. The service department asked if I would like to conduct a second oil consumption analysis; I agreed. After 1000 miles, I checked the oil dipstick (cold) before bringing the vehicle to Family Hyundai for the first of three consumption checks. The oil level was near the bottom of the hash mark area, indicating approximately 0.8-0.9 quarts consumed. When my vehicle was ready at the dealership, I was told by Crystal, “No oil was added, there was no oil consumption.” We then brought the conversation over to Mike, the service manager. My question was, if it was down almost a whole quart of oil in the morning, how was it suddenly “OK?” Mike then conceded that the oil level was low, but within the hash mark area, and added, “I’m not going to add any oil.” I advised Mike that this was not a test to see if the oil level was within operating range, but rather, this was an analysis of the engine’s oil consumption. If the engine is consuming oil, this should be documented during the oil consumption analysis shop visit. Mike kept being evasive, but finally admitted, “We’re having all kinds of ‘Blow-By’ problems with these Elantras, so I’m not adding any more oil.” Despite my continued request, Mike refused to resolve this issue. The service documents Crystal Duran provided read, “Customer states engine is consuming oil. No oil was added. The oil was full to on the test.” So, Mike’s statement (concurring that the oil was on the very bottom portion of the dipstick hash mark), was contradicted by the statements Crystal placed on the service document. Additionally, when I returned home, and the vehicle had cooled for approximately 3 hours, the oil level on the dipstick was 100% FULL! Oil had indeed been added by Family Hyundai. Furthermore, when I had checked the oil level upon returning home, I noticed the small O-ring on the dipstick was missing. The O-ring was present before going to the dealership, so the only explanation is that Family Hyundai’s technician had removed the O-ring. Why would a technician remove an O-ring? Well, this would slightly VENT the Engine’s Crank Case Pressure, which would lessen the chances of oil “blow-by,” and reduce the engine’s oil consumption. Family Hyundai is not only falsifying the oil consumption analysis, but they are now altering the original (OEM) factory equipment, to dishonestly reduce the oil consumption. This is fraudulent. More
by NJLEISTRA
Employees Worked With
Crystal Duran, and Service Manager (Mike?)
February 14, 2020
Thorough and accurate service each time I come. I live in Joliet and could easily go to the dealership here but prefer to travel to Tinley Park. Joliet and could easily go to the dealership here but prefer to travel to Tinley Park. More
by WILHOP726
Employees Worked With
February 13, 2020
You can feel confident that your at a dealership that provides great prices and great service. Every employee who come into contact with is friendly and helpful provides great prices and great service. Every employee who come into contact with is friendly and helpful More
by ayrshire2
February 13, 2020
Fixed my 9 year old car for less than expected thank you These people are courteous and patient and try to help as much as possible. When I brought my car in to be fixed I had told them I had to be out by 2 These people are courteous and patient and try to help as much as possible. When I brought my car in to be fixed I had told them I had to be out by 2 p.m because children were coming home at 2:30 . When the dealer knew how long it was going to take he immediately got me a loaner for the rest of the day and sent me on my way within minutes. I got home in plenty of time for the kids and returned the car the next day to get my car. Thanks so much to Family Hyundai. Forgot to tell you they also sent me a 10% coupon which saved me $150.00 on the repair. More
by vcarten
February 12, 2020
Andy Griffith of Tinley Park! I had a great experience with Tom Salin at Family Hyundai in Tinley Park. Thank you first for being a friendly face to your company, and to Meeee! Jus I had a great experience with Tom Salin at Family Hyundai in Tinley Park. Thank you first for being a friendly face to your company, and to Meeee! Just a genuine person over the years. The world need more people like him. Secondly, He is always professional when I talk with him. Great employee from your service team, that have always gone over and beyond with customer service and satisfaction for me. Not once but every time my car needs servicing, I hope to have Tom guide me through what's best need to be done. I trust him for his recommendations, and have been completely satisfied with all the "Top Notch" service completed on my car. Shout out to the mechanics as well "What a great group of guys you are," getting the jobs done. THANK Uuuu! More
by TUCKERMD95
February 11, 2020
Always reliable and efficient I popped in for my oil change and Tom reminded me to get the tires rotated. Service was quick and efficient, Thank you, I wouldn't think of bringing m I popped in for my oil change and Tom reminded me to get the tires rotated. Service was quick and efficient, Thank you, I wouldn't think of bringing my vehicle any place else. You guys are great, and so is my 3rd Hyundai vehicle. Keep up the great work! Lisa Durkin More
by LISADURKIN1964
Employees Worked With
Tom Salin
February 11, 2020
Remove, repair scratches on my vehicle. I had minor scratches on the hood of my Sonata. Colin Simmons assisted in setting up an appointment to have the scratches buffed out and he had the pr I had minor scratches on the hood of my Sonata. Colin Simmons assisted in setting up an appointment to have the scratches buffed out and he had the protective coating replied. When picking up the vehicle Colin walked around the vehicle with me to assure the work was completed to my satisfaction. More
by Greg C
Employees Worked With
