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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,916 Reviews
Today: 7:00 AM - 7:00 PM Closed Now
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5,916 Reviews of Family Hyundai - Service Center

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September 13, 2019

Work not complete I went in for a 45K service check. I had already changed my engine and cabin filters and done a tire rotation. I just wanted everything else done that More

by Practical car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Family Hyundai responded

We are sorry to hear that your experience with our service department was negative. We would like to make things right. At your earliest convenience, please call our General Manager at (708) 444-7100 and ask to speak with Graham Watson.

Nov 25, 2020 -

Practical car guy responded

Hello, I spoke with the service manager who acted like I was wasting his time. There was no resolution and my brakes had to be replaced. I wish Family did the check they were supposed to so I was aware of this issue ahead of time.

Nov 25, 2020 -

Family Hyundai responded

Practical car guy, What is your first and last name so that I can better address your issue. I want to make sure we are doing everything that we can when a customer comes in for service. We do not always check the brake health unless the wheels are removed for tire rotations, etc.... I would like to discuss this issue as soon as you are able. Thank you, Graham Watson.

More
September 13, 2019

Friendly service Everyone was very friendly and helpfull. I would recommend them to family and friends. Ease of getting in and out of the service department. Excellent More

by Joannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Majchrowicz, Tom Salin
September 12, 2019

Issues with air conditioner Great job on cleaning up the outside of the car and reconditioning the interior. Had excellent service from Collin and Al They took their time in m More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

Great first experience This was my first time coming here for any car service and I will definitely be returning. I was helped right away and did not wait long at all for my More

by LIVDEMARCO0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

Great Service! I brought my car in on a Tuesday night. By Wednesday morning Tom had called me with a diagnosis and had me back on the road in my car later that afte More

by aaronj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
September 11, 2019

Excellent. Excellent, competent and friendly service. Highly recommend. Service center was very helpful and attentive. I felt like my issues really mattered, More

by JREYN175
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2019

always great service The title says it all, they provide accurate and timely information and service. When I buy my next car it will be from family, as long as they keep t More

by JOHN_PUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
September 11, 2019

Great service I like getting my car serviced here its fast and friendly my service adviser is great to work with he get me in and out fast and if he finds any issue More

by ANGELMARTIN911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majchrowicz, Tom Salin
September 11, 2019

Quick and cool Service Great waiting room and the service was less than an hour! The representative were vvery informative about the care of your car. Excellent service team More

by Maree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Majchrowicz
September 10, 2019

Amazing Tom Salin was awesome,he explained everything to me and he told me everything that I needed for my service,I definitely give him a 5 star for his serv More

by pumasgol43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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