Family Hyundai - Service Center

Great Customer Service As always another great experience. Great customer service and timely attention as always is the norm at Family Hyundai. Great job. Keep up the good w As always another great experience. Great customer service and timely attention as always is the norm at Family Hyundai. Great job. Keep up the good work. More

Great. Thought the person was honest when discussing an iss You take care of the customer in a professional manner and listen to their concerns. The customer is not brushed off. You keep everything clean! You take care of the customer in a professional manner and listen to their concerns. The customer is not brushed off. You keep everything clean! More

Professional Service The best and most professional service department there is, and I’ve seen plenty. It’s why I own two Hyundai cars now. Bringing them in for service is The best and most professional service department there is, and I’ve seen plenty. It’s why I own two Hyundai cars now. Bringing them in for service is never a hassle and they get the job done. More

Work done; not friendly Family Hyundai has some great people working for them but...sometimes in the spirit of getting things done quickly, they become impatient. I am new t Family Hyundai has some great people working for them but...sometimes in the spirit of getting things done quickly, they become impatient. I am new to this dealership and I think they have a flow in service that works for them but if you don't know what it is, someone needs to explain. Let people know, just drive into the garage area. Let people know the waiting area is the first door on the right. etc. More

The world best dealership! I love my dealer Family Hyundai. All of my maintenance has been done at Family Hyundai. The Service Department has been my partner for four years. The I love my dealer Family Hyundai. All of my maintenance has been done at Family Hyundai. The Service Department has been my partner for four years. They have worked with me as a co-laborer for all type of maintenance for my car. Some examples are my oil changes, brakes and all types of repairs. Each Service Representative greets you with a smile. My Service Representative on yesterday went the extra mile and provided outstanding service and outstanding recommendations. By way, his name is Michael Majchrowic. A man who cares about people and who loves to serve the customers of Family Hyundai. Many time we wait to promote people sometime when it is too late. I would highly recommend some type of award or promotion for Michael. Thank you for allowing me to share my experience from yesterday! More

First visit I was confused a little bit about the set up and where to go. I was a little bit on the irritable side but the service staff member was very kind. He I was confused a little bit about the set up and where to go. I was a little bit on the irritable side but the service staff member was very kind. He went above and beyond to make sure I was satisfied. More

Friendly but slow People are friendly and act as if they care about you as a person not just trying to sell you service. Especially great was Al Pelizzeri, he went out People are friendly and act as if they care about you as a person not just trying to sell you service. Especially great was Al Pelizzeri, he went out of his way to get my car cleaned and cared for without trying to sell me a new one😂 great staff. Thanks More

WORST CUSTOMER SERVICE I purchased my Accent in 2014 at this dealership and Frank the Tank was the best! I have for the last 5 years have had my Accent only serviced in your I purchased my Accent in 2014 at this dealership and Frank the Tank was the best! I have for the last 5 years have had my Accent only serviced in your service shop. I have always had the best service from Tom and Colin! They are truly remarkable! So remarkable that last April I purchased a Sonota for my son in Denver Colorado. I was in for the last time on Saturday 7-20-19 and was checked in by a Crystal. She was the worst! She comes and tells me I have a bubble in my tire I said ok I don't know what that is she said you need a new tire I said ok can you get a price for me. She never went into any detail of what else I needed other then an oil change she simply did not care!!!!!!! So I wait for 2 hours she never came and gave me a price for the tire, Colin came up to me to give me the price for the tire I stated i was so disappointed in the service from Crystal that I will be going somewhere else for not only the tire but anything else that may need to be done. I still have no idea due to the fact Crystal never came and told me. I have a conversation with Colin who is GREAT and told him all my concerns and I just to bring my car around once the oil change was complete. I then go to my car and it was dirty inside then before the oil change someone had gotten the passenger front seat dirty and nothing was vacuumed, I think the world of Frank, Tom and Colin they have been great the entire 5 years, but my experience this past Saturday I not only will have any work done on my 2014 Accent but I will also not be returning to purchase my Tuscan in the fall. I am a firm believer in the best customer service in all areas of service and it is important that your team gives that. Crystal needs to attend a workshop or 3, More

Oil change with no appointment I was very pleased with Brian Ramocki, my service technician. He was personable, knowledgeable & professional; great customer service skills. In ad I was very pleased with Brian Ramocki, my service technician. He was personable, knowledgeable & professional; great customer service skills. In addition to the service visit, I test drove a Kona with Jaclyn Bobbitt, who impressed me with her knowledge & understanding that I was just beginning my research on a new vehicle, so no pressure was applied. I was, however, not pleased that I was unable to make an appointment for this service, instead was advised to just come in, preferably in the afternoon. I'm a long-term customer and was always given the option of scheduling an appointment in the past. I feel that, if given an appointment, my time spent there would not have been any anywhere near the 4+ hours I spent. THIS IS MY ONLY COMPLAINT and the reason my overall rating of this service center & customer service ratings are below 5. More

Exceptional, high quality servicing experience! Was a routine servicing appointment for my Santa Fe purchased new from Family, but...exceptional servicing experience initiated by Service Advisor Cry Was a routine servicing appointment for my Santa Fe purchased new from Family, but...exceptional servicing experience initiated by Service Advisor Crystal Duran. My thanks to her and the talented technicians at Family. More