Family Hyundai - Service Center

This is not made up. Hyundai case # 13205288 Although I eventually did have a really, really good experience with the Family Hyundai dealership, I had to first endure seven weeks of working direc Although I eventually did have a really, really good experience with the Family Hyundai dealership, I had to first endure seven weeks of working directly with the Bluelink team via phone to attempt to solve a problem with my Bluelink remote start not working. I wasted weeks working with Bluelink to solve this problem and the Bluelink team was never able to solve my problem. I previously purchased two Hyundai cars from Family. One for myself and one for my wife. I signed up and paid for Bluelink remote start on Dec 3rd. It did not work right away. I contacted Bluelink per the nav display (1-800 #) and they walked me through various steps on the car which I did perform and Bluelink still did not work. Although I was paying for it during all this cold weather in Chicago, Bluelink remote start was still not working on my car. I went through seven weeks of calls with Bluelink and promises that it will be fixed and that Bluelink engineering is working on it. But, I just kept wasting more hours, days, and weeks. I was continually instructed to work with them and not go to the dealership. A big mistake. Finally after 7 weeks I did call Family and communicated my issue to them. Megan McCampbell at Family Hyundai was a savior! She worked with me, listened to me and cared!! THANK YOU Megan!!! You're great! The problem ended up being a very strange problem with the radio. Megan brought in Tom Salin from Service at Family and Tom was also OUTSTANDING. Thank you Tom!! Megan and Tom were fantastic and I very much appreciate Family Hyundai for how they handled my problem. The radio was eventually replaced and that fixed my problem. But, it took a total of seven weeks of my time. I cannot believe how poor the communication is between the Bluelink team and the dealership (Family Hyundai). Again, if not for Megan and Tom, I would have been very, very disappointed. This short review does not do the problem justice. Megan at Family can go into more detail if you want to know. In case you're wondering why I called Bluelink. My car and my phone both directed me to call the 1-800 Bluelink number instead of Family Hyundai. Again, cudos go out to Megan McCampbell and Tom Salin for listening and finally solving the problem. Also, I don't want to exclude the one mechanic at Family Hyundai who initially looked at the problem and diagnosed what was actually going on. Very competent mechanic. Sorry I can't remember his name. Thank you again to the Family Hyundai team. You guys are very competent. Lastly, is there any chance Family Hyundai can provide some goodwill because of the problems and frustration I incurred over the last couple of months with my Bluelink remote start not working during brutally cold weather. Maybe oil changes or something for my wife and my Sonata cars purchased at Family. Thank you, Mike T More

Great experience Working with the service department was amazing. No issues, helpful and curtious. I was very happy with the speed and accuracy of entire visit that I Working with the service department was amazing. No issues, helpful and curtious. I was very happy with the speed and accuracy of entire visit that I had More

Always a great experience at Family Hyundai Tom and everyone at the service department is always top notch. Thank you for always doing a wonderful job on my car! Also thank you for having a cust Tom and everyone at the service department is always top notch. Thank you for always doing a wonderful job on my car! Also thank you for having a customer shuttle to drive to me home so i could get other things done while my car was being worked on. Great customer service! More

Oil change Very friendly customer service. James Rich was ready to talk to and professional. My car was washed and vacuumed. Nice waiting room with TV and wif Very friendly customer service. James Rich was ready to talk to and professional. My car was washed and vacuumed. Nice waiting room with TV and wifi. More

Helpful & Friendly Professionals! The service team at Family Hyundai is always extremely friendly, professional, and helpful! They are very attentive and find the root cause of problem The service team at Family Hyundai is always extremely friendly, professional, and helpful! They are very attentive and find the root cause of problems. Wonderful! More

Tire rotation, oil change and fuel injection flush I made an appointment and got there early was not crowded. Got busy about an hour later. Was there 2/12 hours approximately. My car was left in the I made an appointment and got there early was not crowded. Got busy about an hour later. Was there 2/12 hours approximately. My car was left in the lot after being washed. No one showed me where it was and they had my keys so even if I found it I couldn’t drive away. Car was not hardly dried at all yet I saw an attendant drieing another car perfectly. This was bar none my very worst experience at Family. This is my third car purchased there and I expected more. More

Experts As usual, the Family Hyundai Service Department saves the day!! As a result of the extreme cold weather and probably wear and tear, my radiator was le As usual, the Family Hyundai Service Department saves the day!! As a result of the extreme cold weather and probably wear and tear, my radiator was leaking anti-freeze. I took it to the shop and the technicians found the problem. It took a couple of days, but they got it worked out and my Santa Fe is operating like new!! The cost was a bit high, but I know when the guys at that shop take care of my vehicle it's being done in a professional manner!! Thanks for loaning me the 2019 Santa Fe; it drives great!! More

The service here is amazing Car was taken in for new tires not knowing that the car would be taken in right away. The constant care that Hyundai takes with my car puts my mind a Car was taken in for new tires not knowing that the car would be taken in right away. The constant care that Hyundai takes with my car puts my mind at ease. More

Great Service I arrived at the dealership on a very busy day. I received outstanding customer service and my issue was resolved in record time. I had a wonderf I arrived at the dealership on a very busy day. I received outstanding customer service and my issue was resolved in record time. I had a wonderful experience in the Service Division. More

Oil change and tire rotation Great service. The gentleman I dealt with (James Rich) was very friendly and professional. Service was completed in a timely manner. Waiting area was Great service. The gentleman I dealt with (James Rich) was very friendly and professional. Service was completed in a timely manner. Waiting area was clean and comfortable. Overall good experience. More