Family Hyundai - Service Center

Great service Car serviced and everything was explained in detail by Colin. It's been a good experience going to Family Hyundai and I hope it continues. Car serviced and everything was explained in detail by Colin. It's been a good experience going to Family Hyundai and I hope it continues. More

Good Place to go Great place to get the car fixed knowing we get Hyundia parts and great service. always helpful people working at Family Hyundia. What more can I say Great place to get the car fixed knowing we get Hyundia parts and great service. always helpful people working at Family Hyundia. What more can I say except great service. This place is the BEST!!! More

Terrible service I bought a 2018 vehicle paid in cash. 2 months later the engine begins to overheat. A worker from the service department was ridiculous and kept accu I bought a 2018 vehicle paid in cash. 2 months later the engine begins to overheat. A worker from the service department was ridiculous and kept accusing me of getting into an accident. While it is entirely possible I could have ran over something without noticing she kept referring to it as an accident and being ignorant. No employees valued my time at all. I had to make 2 trips and was very unhappy with service at both trips. More

Update with family Hyundai On December 26,2018 about the 3 o'clock hour I came to Family Hyundai dealership in Tinley Park. My service writer Tom S. was friendly and did his On December 26,2018 about the 3 o'clock hour I came to Family Hyundai dealership in Tinley Park. My service writer Tom S. was friendly and did his job well. I can not say that about my tech that did not do his or her job because. Today December 27, 2018, when I left for work at 6:30 am I found there was a puddle of oil on my garage floor. I AM Very Pissed about this!!!! When I called this morning after 7am all I got was a voicemail then I called @ 715 am and the same thing voicemail again. Why have starting hours at 7 am if No One Will Pick Up The Phone??!!! And when I checked the dip stick the oil was over the recommended where the oil should be.. so did the tech over fill my engine?!! I'd expect to get 5 star service from a 5 star dealership like Family Hyundai. I could get bad service at a ten minute oil company but not a 5 star dealership like Family Hyundai in Tinley Park,Il. Very dissatisfied with this experience!!!!!!!!!!!!!!!!!!!!!! Thanks Jeff M. -------------------- Update: Micheal K service manager called me today (12/27/2018) to resolve the problem I had with my oil change yesterday. Michael and the tech walked me through and pointed out the cause of the problem I had with my 2017 Santa Fe Ultimate Turbo oil change. I feel much better with Family Hyundai in Tinley Park,Il now than I did this morning!! I will try them again in the future and maybe turn into a customer for life because of the time Michael Kratschmer the service manager took with me. I see at Family Hyundai really do care about their customer(s). For right now I will give them a 4 start rating rather than 1 star. Thanks Jeff M. in Tinley Park Il. More

Delay Delay Delay Had an appointment for mud guards which where to be installed at my previous appointment, however, they were not available. I set another appointment Had an appointment for mud guards which where to be installed at my previous appointment, however, they were not available. I set another appointment once I received a call they were available. My vehicle was brought out to me 2 hours after I arrived and myself and the service representative Collin did not see where anything was done to the vehicle. Later we found out the service technician put on a deflector instead of the mud guards. Collin was very apologetic and said he would get the mud guards put on asap. After another hour and a half the vehicle was brought out with both front and rear mud guards and I had to pay $116! It took over 3 hours to get mud guards installed when I had an appointment! I do have to say Collin did an excellent job of talking me down and if not for him I would not be a Family Hyundai customer. When I asked the managers in the offices all they had to say is service was closed the last 2 days and they're backed up and just be patient. Thanks management at Family Hyundai. More

Great help Colin helped get my car repaired quickly and explained the work that went into the vehicle really well. It’s always a pleasure working with him. Colin helped get my car repaired quickly and explained the work that went into the vehicle really well. It’s always a pleasure working with him. More

Friendly & fast It was the weekend before Christmas 2018. I was there for an annual oil change and tire rotation. Being a caregiver for two elderly parents they finis It was the weekend before Christmas 2018. I was there for an annual oil change and tire rotation. Being a caregiver for two elderly parents they finished quicker than I thought . I had to get home to make sure the coverage for my parents got home in time. It was only a matter of time before Bill Stechly callled my name and said "All done!". More

30,000 miles I was was told it would take 3 hours. It did not. The service team was fast and efficient. I love my Hyundai Tucson and I know it’s important to keep I was was told it would take 3 hours. It did not. The service team was fast and efficient. I love my Hyundai Tucson and I know it’s important to keep up with the maintenance. Family Hyundai makes it easy. Thanks. More

Excellent My experience was excellent. I will be back to complete the work on my car. All of the employees were very nice, The store was very clean and I got My experience was excellent. I will be back to complete the work on my car. All of the employees were very nice, The store was very clean and I got my car back as promised. When I decide to purchase another car. This will be the first place I look. Annie More

Same Dependable Service I've Come to Expect! This is a busy dealer.....that alone should tell you something.Made my service appointment on-line, using their web page. Very simple and easy. Greete This is a busy dealer.....that alone should tell you something.Made my service appointment on-line, using their web page. Very simple and easy. Greeted as soon as I arrived, and in a couple minutes I was in the waiting room while my car was being serviced. Took advantage of the fresh coffee that was made available in the clean, well furnished waiting area. I was on a bit of a schedule crunch and indicated a time I had to be out of there, which they met! They rock!! More