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Family Kia - Service Center

St. Augustine, FL

4.7
149 Reviews

149 Reviews of Family Kia - Service Center

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May 23, 2025

Very Professional and through. Kept me informed throughout the process. Car was cleaner than it was. More

by gcoombs465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

I have been pleased with the service department. Casey normally handles my cars service and Lou did a follow up of a recall service and both deserve a 5 star rating More

by danomart4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Derek was very nice, got me scheduled for appointment . Thank you Derek for getting my car serviced and clean More

by SJCAAH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Great dealership great service department excellent prices and excellent work! Scott ingenito is the best service manager More

by im1ru2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

Derek was very responsive. I love this Kia dealership. I have had no issues in the three years of using them More

by aimee8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard. Salesman
May 12, 2025

Excellent service and quick turn around. I also appreciate that the staff kept in touch with me while they worked on my car. More

by Gio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Excellent service at Family Kia from the time it took to make the appointment to completion. Vehicle was serviced and returned spotless and as promised . Will definitely be back ehen my vehicle needs serv More

by elirodz2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Always experience great service, courteous and knowledgeable staff. Have been bringing my Kia there since Dec.2017, never disappointed. Dealing with Casey I., am always assured my vehicle is in go More

by hankfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

We have bought many cars at Family, Anthony our Sales person for our last two cars was absolutely outstanding! More

by aliceandbob18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Steer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Fielden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Workers are great. Car comes back running and looking better than when it goes in. would definitely recommend More

by carisarhinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technicians
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5
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