Family Toyota of Burleson

Great service Everywhere else i go they dont give the customer service they should. But at family Toyota of Burleson is amazing all around. I won't go anywhere else Everywhere else i go they dont give the customer service they should. But at family Toyota of Burleson is amazing all around. I won't go anywhere else. More

Customer care Great experience, wonderful customer care. Nothing but smiles , assisted me with what I needed done. Everything was done as quick as possible, very fr Great experience, wonderful customer care. Nothing but smiles , assisted me with what I needed done. Everything was done as quick as possible, very friendly and kept me entertained while waiting. Helped me have a better understanding of the issues with my car. I will continue to brag about these employees More

Customer service and friendliness is unmatched. Family Toyota of Burleson is hands down the best dealership I’ve ever worked with. The staff is as friendly as Chick-fil-A staff and so helpful. Family Toyota of Burleson is hands down the best dealership I’ve ever worked with. The staff is as friendly as Chick-fil-A staff and so helpful. More

Amazing encounter with Tebo Tebo was very professional and courteous and kept to time as promised. He explained the different types of warranty very well and fought hard to ensu Tebo was very professional and courteous and kept to time as promised. He explained the different types of warranty very well and fought hard to ensure I got a very good interest rate for financing my Toyota Camry. He dealt with me as if I was part of the "Family" That explains the name of the dealership. More

Toyota rav4 Overall experience was great! Pete G salesman did his work and i appreciate that. Will be coming back in the future! In and out pretty fast. Overall experience was great! Pete G salesman did his work and i appreciate that. Will be coming back in the future! In and out pretty fast. More

Professional courteous and friendly respectful person The burleson family toyota is ALL FIRST CLASS! MANNIE,JACOB AND MR.HENDRON ARE ALL PROFESSIONAL,COURTEOUS AND SO FRIENDLY . THEY TREAT YOU LIKE YOUR A The burleson family toyota is ALL FIRST CLASS! MANNIE,JACOB AND MR.HENDRON ARE ALL PROFESSIONAL,COURTEOUS AND SO FRIENDLY . THEY TREAT YOU LIKE YOUR A FAMILY MEMBER! EXCELLENT More

Great Experience and People They made it very easy and were not pushy at all. Very helpful and family friendly. Great atmosphere where everyone feels welcome and not noses stuck They made it very easy and were not pushy at all. Very helpful and family friendly. Great atmosphere where everyone feels welcome and not noses stuck in the air. More

The best experience you can have The best car buying experience I have ever had, hands down. I had some very specific requirements I was looking for, and my salesman, Jacob Hirsch, we The best car buying experience I have ever had, hands down. I had some very specific requirements I was looking for, and my salesman, Jacob Hirsch, went well above and beyond to find something that would meet those requirements. He regularly kept in touch with me all throughout the process and thoroughly answered all the questions I had. I highly recommend buying though him! More

New Tundra Purchase from South Carolina I have dealt with Raad with 4 prior purchases and hands down, I would always recommend anyone contacting him. I have followed him from a past Toyota d I have dealt with Raad with 4 prior purchases and hands down, I would always recommend anyone contacting him. I have followed him from a past Toyota dealership.. Worth it everytime :) When it came time to make a new purchase of a Toyota Tundra, I knew there was only one person to go to and the dealership he was now at.. Friendly Toyota.. We live in Myrtle Beach, SC and I was not going to deal anywhere near us.. Thank you so much for making this smooth. More

Cannot Trust Their Services Anymore I have been going to Family Toyota of Burleson to service my three Toyota vechicles for three years or so. I have done transmissions, clutch, shocks, I have been going to Family Toyota of Burleson to service my three Toyota vechicles for three years or so. I have done transmissions, clutch, shocks, EVAP system, oil pan gasket, front engine seals, valve cover gasket seals, water pump and other services and repairs. However, after dealing with outstanding service from previous employees that went to better their life in another Toyota dealership, I found out that some of the people that came as replacement does not have the best attitude and trust toward the customer as it was my experience this last Saturday, 03/09/2019. I took my car for Oil Change, Tire Rotation and Alignment Check, which they check for free and told me the car needed the rear axle alignment and front axle was good. After everything was done, the new Service Director, Zach Jordan, call me to his office and the first thing that came from his mouth was "your remaining credit ($159.00) is completely done". After that, he said that the rear axle could not be aligned since it is a solid rear axle bar. They sold me the rear axle alignment and then, they told me they could not do it, but this guy, Zach Jordan, had no problem wiping out my credit even though not job was done, and as a Service Director, he should know better than to sell a service that cannot be done in my car. On 06/30/2018 I paid for oil change and tire rotation for a total of $51.49. My son took his car that same day for inspection which cost $25.00. As you can see, that is just $76.49, and even if I add the $10.00 discount that was given to me on 6/30, that will add to $86.49. As you can see, that do not add up to the $159.00 credit, but this Service Director decided to charge for a service that could be done in my car in order to use up all my credit without providing any value service in return. Dishonest and deceiving people do not mix with the service I expect from Family Toyota of Burleson. Based on this past experience, I cannot longer rely on the personnel of Family Toyota of Burleson regarding service for all of my three vehicles, and it might cost Manny Jimenez the opportunity to sell me another vehicle since I would not want to take it to Family Toyota of Burleson for any warranty or maintenance service. More