Family Toyota of Burleson

Car Serviced Family Toyota of Burleson is the only place that I will have my cars serviced. Miguel Hernandez, my Service Rep. was friendly and helpful. He took the Family Toyota of Burleson is the only place that I will have my cars serviced. Miguel Hernandez, my Service Rep. was friendly and helpful. He took the time to explain what they did to the car. Family Toyota always does the little extras. They make it pleasant waiting for your car. Garin even helped me to my car! Just like family! More

new sales Manny is easy to work with and very prepared. Santos worked wonderfully with us meeting our budget needs, Have 2 year experience with service departm Manny is easy to work with and very prepared. Santos worked wonderfully with us meeting our budget needs, Have 2 year experience with service department especially with Ava. Everyone we have dealt with here makes us feel important and remembers our name whenever we come back. I highly recommend Family Toyota to everyone. More

Easy no hassle purchase Found the car I wanted on line. Made appointment with Sierra. Drove it, bought it. Bryan in finance was great! No pressure for add on’s and tried to Found the car I wanted on line. Made appointment with Sierra. Drove it, bought it. Bryan in finance was great! No pressure for add on’s and tried to find me the best rate. (Thanks for your military service Bryan!) Chris just walked by and visited. Ava came by and said Hi. Great dealership from sales to service! More

Best Car Buying Experience Skeeter was great!!! He was paitient and truly amazing to work with. It was a stress free buying experience and I would recommend him to anyone lookin Skeeter was great!!! He was paitient and truly amazing to work with. It was a stress free buying experience and I would recommend him to anyone looking for a new car! More

Great service This is the second car I have purchased from this dealership. Everyone here is friendly and professional; from the front to service department. I ne This is the second car I have purchased from this dealership. Everyone here is friendly and professional; from the front to service department. I needed to get into a smaller vehicle even though I still owed quite a lot on my trade in and they worked with me to accomplish this. Thanks everyone at Family Toyota! More

A great experience all around Joseph and Dustin are great to work with. For my second vehicle in as many years, I knew who I wanted to work with. My experience lived up to the pr Joseph and Dustin are great to work with. For my second vehicle in as many years, I knew who I wanted to work with. My experience lived up to the previous one. They make it easy and stress free as possible and do what they can to make your experience better than you could find at any other dealership. I highly recommend Family. And I encourage anyone who comes to seek out Joseph Llamas to work with. More

Fast and Easy Ownership Bradley White was Amazing!! He was a great salesman, fun to talk too and he knew everything about the Highlander we were purchasing. He was fast and Bradley White was Amazing!! He was a great salesman, fun to talk too and he knew everything about the Highlander we were purchasing. He was fast and got the job done quickly with the final sales price just in time to watch the TCU game.Stevie in Finance made the transaction just as quick. We were very pleased with the few hours that it took to drive away in our 2017 Toyota Highlander which this GIGI loves by the way. Thank you Brad and we are rooting for you to continue to blow away those monthly numbers. More

Bad way to do business I've done business with Family Toyota before. So this morning I saw a car on the website that fit what I was looking for. I called the dealership, spo I've done business with Family Toyota before. So this morning I saw a car on the website that fit what I was looking for. I called the dealership, spoke with a guy in order to make sure it was still available, to which he said yes I'll have it waiting for you. So I take off work and get halfway to the dealership ( which is about a 45 minute drive ) and I get a call saying that the car had actually already been sold. Ok, I ask if another 2 vehicles that were in my wheelhouse were still available. They put me on hold, and then tell me yes, they are here. Ok, I'm still on my way. I walk in the door and they tell me that both those cars had been sold days prior. I asked why they were on their website still, and they said the website is slow. I said ok, but why when I called was I told they were available and on the lot? They had no answer. So they show me a car that is above my price range (of course), but not by too much to make it impossible. But they would not come down off the price. Said it wasn't possible, even though they screwed me around all day. I asked for my keys to leave, and the associate says let me get the manager to talk to you. Faheem, the manager, comes in and I tell him the entire ordeal I experienced at his dealership. He said, "let me check on that" and left the room. After a few minutes the associate returns with my keys and says, "sorry, we can't work with you." No apology from management or any explaination. I left with no car, and had to burn my vacation time at work for nothing. If you're looking for a car here, don't. Bad way to do business. More