Family Toyota of Burleson

A great experience all around Joseph and Dustin are great to work with. For my second vehicle in as many years, I knew who I wanted to work with. My experience lived up to the pr Joseph and Dustin are great to work with. For my second vehicle in as many years, I knew who I wanted to work with. My experience lived up to the previous one. They make it easy and stress free as possible and do what they can to make your experience better than you could find at any other dealership. I highly recommend Family. And I encourage anyone who comes to seek out Joseph Llamas to work with. More

Fast and Easy Ownership Bradley White was Amazing!! He was a great salesman, fun to talk too and he knew everything about the Highlander we were purchasing. He was fast and Bradley White was Amazing!! He was a great salesman, fun to talk too and he knew everything about the Highlander we were purchasing. He was fast and got the job done quickly with the final sales price just in time to watch the TCU game.Stevie in Finance made the transaction just as quick. We were very pleased with the few hours that it took to drive away in our 2017 Toyota Highlander which this GIGI loves by the way. Thank you Brad and we are rooting for you to continue to blow away those monthly numbers. More

Bad way to do business I've done business with Family Toyota before. So this morning I saw a car on the website that fit what I was looking for. I called the dealership, spo I've done business with Family Toyota before. So this morning I saw a car on the website that fit what I was looking for. I called the dealership, spoke with a guy in order to make sure it was still available, to which he said yes I'll have it waiting for you. So I take off work and get halfway to the dealership ( which is about a 45 minute drive ) and I get a call saying that the car had actually already been sold. Ok, I ask if another 2 vehicles that were in my wheelhouse were still available. They put me on hold, and then tell me yes, they are here. Ok, I'm still on my way. I walk in the door and they tell me that both those cars had been sold days prior. I asked why they were on their website still, and they said the website is slow. I said ok, but why when I called was I told they were available and on the lot? They had no answer. So they show me a car that is above my price range (of course), but not by too much to make it impossible. But they would not come down off the price. Said it wasn't possible, even though they screwed me around all day. I asked for my keys to leave, and the associate says let me get the manager to talk to you. Faheem, the manager, comes in and I tell him the entire ordeal I experienced at his dealership. He said, "let me check on that" and left the room. After a few minutes the associate returns with my keys and says, "sorry, we can't work with you." No apology from management or any explaination. I left with no car, and had to burn my vacation time at work for nothing. If you're looking for a car here, don't. Bad way to do business. More

Salesman Cody Nelson Cody was very helpful throughout the entire process. I did not believe I would be purchasing today but he convinced me otherwise Thank you so much Cody was very helpful throughout the entire process. I did not believe I would be purchasing today but he convinced me otherwise Thank you so much More

Best ever I have been to many dealerships looking for trucks and by far this was the best experience I have had. The salesman was nice and courteous and the fac I have been to many dealerships looking for trucks and by far this was the best experience I have had. The salesman was nice and courteous and the facility was above and beyond. Will definitely be going back for another vehicle. More