Family Toyota of Burleson

Internet shopping I visited Family Toyota of Burleson, TX because of the internet pricing. I found Derrick Mickens and Richard Creek to be friendly and helpful. Plus th I visited Family Toyota of Burleson, TX because of the internet pricing. I found Derrick Mickens and Richard Creek to be friendly and helpful. Plus they never made me feel pressured. Their customer service was excellent. They made me feel very comfortable. I have purchased cars before but this time I actually enjoyed the experience. I would recommend them to my friends and family. I love my new red Rav 4! Thank you Derrick:) More

Amazing experience I totally recomment this dealership. They were prompt to get back , they exceeded my expectation. They were honest, doing everything to help with al I totally recomment this dealership. They were prompt to get back , they exceeded my expectation. They were honest, doing everything to help with all my needs. I had a great salesman, Skeeter who made this happen quickly, had alot of knowledge and has years of experience. Thanks, Christy D. More

Pro-customer Our first experience with Family Toyota was to service our 10-year old Sienna. Because the service took longer than expected, Greg Williams presented Our first experience with Family Toyota was to service our 10-year old Sienna. Because the service took longer than expected, Greg Williams presented our bill with a discount for the cost of work. Also,, as a result of mixed information, Greg without hesitation or qualm also absorbed the cost of another service to our car. It is clear that Family T's business plan is customer satisfaction and developing relationships, which has happened with us. We will return for care for our car. More

Internet shopping Was looking for a vehicle on line and had the best experience with sales dealing with Joash Tackett. We did purchase! Thank you so much! Highly reco Was looking for a vehicle on line and had the best experience with sales dealing with Joash Tackett. We did purchase! Thank you so much! Highly recommend! More

vehicle Repairs i want to Thank Amy Kemp for getting the air conditioner in my Camry fixed. I tried several places (non dealership) and had repeated failures. She cam i want to Thank Amy Kemp for getting the air conditioner in my Camry fixed. I tried several places (non dealership) and had repeated failures. She came in under on her estimate and got it done super fast. The Technician at Family Toyota is Outstanding. I will recommend You to any and everyone I know. Thank You Family Toyota. Michael Skaggs More

Not your typical car buying experience! There's no smoke and mirrors with this dealership. They will not haggle and make you feel bad during your experience-even with the finance team. It's There's no smoke and mirrors with this dealership. They will not haggle and make you feel bad during your experience-even with the finance team. It's been by far the best and easiest car buying experience I've ever had. Highly recommend!! More

Above and beyond service! We drove 45 minutes out of our way to go to Family Toyota because it had such great reviews and it did not disappoint! Great, helpful, friendly sta We drove 45 minutes out of our way to go to Family Toyota because it had such great reviews and it did not disappoint! Great, helpful, friendly staff that went above and beyond to make sure we had a great experience! We will be using them again!! More

Customer Service is their main goal I live two hours from Burleson, but had some car trouble on a trip and pulled in. I was immediately amazed at how we were treated like special guests. I live two hours from Burleson, but had some car trouble on a trip and pulled in. I was immediately amazed at how we were treated like special guests. Greg in the service department asked us about our service needs and was kind and comforting, which was just what we needed! The facility is beautiful and designed to make customers feel at home. On a subsequent visit, the service manager Chris made arrangements for our appointment. Ava welcomed us and took care of getting things set up. Phil drove us to a restaurant in the courtesy van. Every part of dealing with Family Toyota is courteous. The two-hour drive is worth it to receive such great service. I feel like I am going to be a life-long customer of Family Toyota of Burleson! My visit was not for sales, so I can not complete some of what is listed below.This is too bad, because the individuals who have helped us have been great! More

Family environment The people that worked with us were extremely kind, patient, professional and friendly. It was more than just a job to them, they really sought to wor The people that worked with us were extremely kind, patient, professional and friendly. It was more than just a job to them, they really sought to work with us and do the best they could. We had a great experience! More

Amazing Experience!!! On Saturday Afternoon, My husband and I had decided that we would go look for him a new truck. He had been wanting a Toyota Tundra for awhile. He had On Saturday Afternoon, My husband and I had decided that we would go look for him a new truck. He had been wanting a Toyota Tundra for awhile. He had one already but it was a 2008 and it had a lot of miles on it. Once we got there we starting looking at some of the tundras and we were immediately greeted by a relationship consultant named Tammy. She was very nice and very helpful and right away she asked what trucks my husband wanted to look at and my husband got to test drive his dream truck. The truck was everything he wanted and more. It wasn't long before we started filling out paperwork to get started. We were very excited. We loved that we didn't spend too long there. it was the best experience we had ever had buying a new vehicle especially bringing our three and 1/2 year a long. Who too enjoy the free popcorn very much! After not a long wait at all we were ready to sign the papers with Omarr who too was very nice and very helpful. It was the best experience. We loved how they pulled his truck into the bay to look at while signing the paperwork. My husband was just smiling from ear to ear and everyone that worked there congratulated him on his new truck. Tammy helped show my husband all the features of his new truck and we were very happy with both Tammy's and Omarr's customer service. We will be referring all of our friends and family to family Toyota of Burleson and we will be back next time we buy a new vehicle. If you are looking to buy a vehicle and want great service they are the absolute best dealership we have ever been too. It was definitely a family friendly environment! More