Found a vehicle I liked on KBB.com and contacted this dealership via email. Was able to set a time to meet and test drive the SUV I was interested in. Of course staff was very polite as they are trying to make a sale. Unfortunately their location is off Broadway where the speed limit is only 35mph, so you are truly unable to get a good feel for the vehicle. But I didn't think about that when I was there, only thought about it after I bought it and the next day on the highway the transmission wouldn't shift gears past 40mph. Immediately called Family Trucks and Vans and was told someone would get back to me. So while waiting for a return call I go to pick up my kids from school and the car won't start. Instead of turning over it was making a loud screeching metal on metal sound. They tell me to bring the car back and they will fix. I had to beg for a loaner from them and they gave me a HHR milk truck, which had no back seats and I have 3 kids. I mention this to them and they say that's all they had. So I took it, had it for 5 days when they called to let me know my SUV was fixed and I could come pick up. So driving home from dealership in my car on Broadway doing the speed limit of 35mph, get on the highway and the car won't shift past 40mph. Called FT&V's again and they told me to bring back the next day, which I did. This time they gave me a mini van that smelled like 10 ashtrays and had gooey red stuff all over seats and floor. But once again kids and I make do. They have my car for an additional 5 days and call me to come pick up. Of course when I pick up it doesn't shift past 40mph. I called them back and scheduled another time for my car to be in their shop. This time they give me a Kia Sportage as a loaner. They told me they were going to have to send my car to an actual Transmission shop to have the transmission repaired. I told dealership I would need something in writing stating that the repairs were going to be made to the vehicle and that the repairs would have a warranty. So they wrote up a service agreement and had me sign. I asked for a copy of it and they said their copy machine was down and they would mail my copy to me the next day. Never received a copy, a response to my email about the copy or a return phone call. So I'm driving the Kia and on the 4th day attempting to leave my sons football practice the Kia, their loaner car won't start. I get it jumped and started and the check engine light is on. I immediately call Family Trucks and Vans again, for them to say, "Oh, your trucks repairs have been completed, we will come and swap out cars." Which was great, but why the heck did they not call me and let me know my truck was ready for pick up? Why did it take me calling them? So during the those 3 weeks the bank that financed me had been calling to finalize the loan and said they are unable to pay the dealership until I have possession of the vehicle being financed. So I was happy my car was finally fixed, was taken to actual transmission shop and had a warranty. I decide to be a nice person and call the bank to let them know the vehicle was on its way to being delivered to me and to go ahead and finalize the loan, when I am told by the bank that they already finalized because they were told by the dealership that I had possession of the vehicle all along. I was livid. I started questioning if any repairs had ever been made, were they only try to pacify me so they could get there money? So they bring me car and I ask for the warranty on the repairs, the guy driving car said he knew nothing about it and would have someone call. I end up calling every couple days and emailing them and finally receive a response via email stating no warranty was issued because no repairs were ever made to the transmission as it was just a sensor misfiring. Which could've been, but why the xxxx are they so xxxx sneaky and so late to respond to a simple question. Simple questions have simple answers unless you are being untruthful. So I decide to eat it up, not let them ruin me and just know never to go back to this lying, deceitful, poorly ran dealership until...... it was time to get my license plates from the motor vehicle department and couldn't even do that because an emissions test has not been preformed on this vehicle in 4 years. I am at my boiling point with this company. Don't take a chance with them, it will only cause unneeded stress and worry.