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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,636 Reviews

1,636 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 13, 2024

Appointment was easy to arrange Appointment was available in a reasonable time An appointment for waiting, with reasonable wait time Excellent service More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Charles! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

April 12, 2024

Came in recall item, ended up paying for other item. check engine light still on More

by VERONIQUELISKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

quoted one price for service, then when i called back service went up by over $600.00. Should honor quote, and get the quote right the 1st time it is communicated with customer. More

by SEIDENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2024

I have purchased all my personal and business vehicles from Faulkner for over 25 years. I keep coming because of the service & specifically Leslie Hurst More

by JPMMBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

JPMMBE, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 11, 2024

Very helpful, friendly and accommodating. Definitely would recommend using them. Consistent high quality of service More

by lcole2812
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employy name
Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate your excellent review! It's great to hear you receive consistent high quality service during your visits. We hope to see you again soon.

April 11, 2024

The service team is always friendly and informative. I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for More

by HOCKEYMOM48JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Hockeymom! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 08, 2024

I loved my sales person. She was very knowledgeable and I would recommend her ten times over. More

by STEPHEN.DILTS
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

April 07, 2024

You can tell they are family owned because that's the type of hospitality that was shown to my wife and I. Everyone was friendly from our first call to set up our appointment, to everyone who took part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Ronald! We're always here to help if anything else comes up!

April 07, 2024

Pleasant. I go to Rusty each time I need an oil change, and I'm happy with the customer service he provides. More

by Eric Stanley
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Eric! Our whole team really appreciates it! Let us know if we can help with anything else!

April 06, 2024

I never been to that dealership before. Leslie was wonderful person. I really enjoyed talking to her. With her personality she is in the right spot. I how the servicemen who worked on my ca More

by REBECCA J Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Rebecca, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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