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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,593 Reviews
Call Service Center (610) 492-7109

1,593 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 08, 2024

Very comprehensive evaluation that was done in a very reasonable amount of time Thank You for your professionalism and through detection of the concerns More

by SJGOTLIB
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Mar 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 07, 2024

Great service, excellent communication and follow up. Fair pricing and accurate estimate. Will he back again. More

by MPODOB
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Mar 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks MPODOB, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

March 07, 2024

They were very nice and easy to work with and the job was done rite More

by JCANNON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jcannon! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 07, 2024

I came in for a scheduled oil change. Spent over two hours waiting and nothing was done correctly - leaving me to question if my oil was changed at all. Horrible experience! Will never co More

by CDA2J
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Mar 11, 2024 -

CDA2J responded

I know you are busy, so am I, that is why I made an appointment. It makes no sense you would make an appointment with me and not be able to fulfill it for two hours. I have serious concerns on whether or not the oil change was done. I called your Service Manager about the long wait, a windshield sticker with wrong information that was put in my car, no floor coverings on the drivers side, my car oil change reset not being reset, and when i took my car to a trusted mechanic - he said it looked like my car was not even worked on. The managers response was that Faulkner will come and pick up my new $90K car and reset the system so it reads the oil change was done. Once again, thank you for nothing! I have to go to another service center and pay for an oil change because I am not sure you did it.

March 06, 2024

I had to send it back twice and it still wasn't right, so they ordered a new trailer hitch in the hopes that that is the issue. More

by craigschommer
Purchase Time
Recommend Dealer
No
Employees Worked With
Bill
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March 06, 2024

Bill gave us all info on car. Said it should be done by 3-11. Called yesterday and car finished. Great service. Only problem we had was wrong Chevy bow tie put on. Bill said he wi More

by Mbrobst612
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
March 06, 2024

From sales to service to the actual car. Everything has been top notch Thank you More

by ADAMIRVINE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Adam! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 04, 2024

Louis has a beautiful personality and attitude when he comes to Maintenance I'm not quite satisfied with them More

by SUMMERTIME5758
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

March 04, 2024

I was in for routine service. The experience was fine. Nothing out of the ordinary. Everything was fine. More

by VETTEC6
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our service department, VetteC6!

March 03, 2024

Friendly staff, very thorough and transparent. Excellent experience They couldn't have done a better job! More

by Brandonvbingnear
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Brandon, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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