Faulkner Hyundai - Philadelphia

This was a very plesant experience. Everyone was so friendly and nice, even the people that were not working with me but was present..they all were so courteous. Mike Dunn really made me feel that he w friendly and nice, even the people that were not working with me but was present..they all were so courteous. Mike Dunn really made me feel that he was genuinely concerned and really showed that he wanted to help me drive off the lot in my new car. We tried for one particular car and due to my finances, I realized I would not be able to get that particular one. Mike Dunn found another vehicle with the similar features that I was interested in and he made it happen. I honestly feel that the original car I looked at was not the one and that the one Mike Dunn showed me next was truly the one for me. I am so happy with my brand new 2013 Hyundai Sonata. This is the car for me! I've never enjoyed an experience as much as the day I walked into Faulkner Hyundai. Mike was very knowledgeable about the vehicle and explained every inch of that car that I really didn't even need a manual. He knew everything about the Sonata from bumper to bumper. My experience with Regina was just as awesome. She explained every single detail of evvery piece of paerwork I had to sign. And did it in a way that it all made sense to me. Usually when it comes down to the paperwork,sometimes you really not sure what all the fine print is saying until you go home later and read it for yourself. But Regina explained everything so well at that moment, that it all just made sense. Just like Mike, Regina took her time with us and made sure we (husband and I)were clear about everything. Thise two people really made me feel like we were the most important people in there. I am very grateful that I had those 2 people walking me through this experience and that I was able to drive off the lot in my Beautiful Brand New 2013 Hyundai Sonata. Another thing I was really impressed with is the warrany that Hyundai offers..amazing. The BEST WARRANY I've ever heard of! Thank you to Mike Dunn and Regina Hogan for making this experience a GREAT ONE!!! More

We were looking for a used car and sent for more information on a 2011 Hyundai Sonata and Jonathan quickly sent me back a quote for the used car, prices on other pre-owned cars and an excellent pric information on a 2011 Hyundai Sonata and Jonathan quickly sent me back a quote for the used car, prices on other pre-owned cars and an excellent price on a 2013 Hyundai Sonanta. The difference was only about $600 so that was a great deal for a new car. I made an appointment for early Saturday morning and when we got there everyone was so friendly and just seemed to be happy to help. We then met Steven who is very knowlegable, friendly and just a really nice guy. We went for a test drive, came back worked out some numbers and they weren't pushy with that part. This is not my first time buying a car and they didn't make us feel pressured they knew what I wanted to spend and haggle with pricing or push us for more options or upgrades that would in turn make our montly payments more. Lastly, we worked with Regina who was just awesome, so upbeat and from the area, so it just makes you feel better. She knew her job and did it well. We walked out with a payment a little higher than I wanted, but definitely peace of mind that we got a great car with a great warranty. I think that's the most important part is to feel safe and feel good about what you spend your hard earned money on every month. More

From the minute I walked onto the lot, until the time I was handed my keys I felt very welcomed and trusted my dealer. Never pushed anything on me and allowed me to look and decide on what was best for me was handed my keys I felt very welcomed and trusted my dealer. Never pushed anything on me and allowed me to look and decide on what was best for me at my own speed! All the employees I worked with were very helpful and considerate to me, as this was my first time leasing brand new! I would definitely recommend to family and friends!! More

The most pleasant experience I've ever had in purchasing a car. I am 72 years old and have purchased many cars. They offered all possible assistance I could possibly expect. a car. I am 72 years old and have purchased many cars. They offered all possible assistance I could possibly expect. More

His mannerism was great. He gave me eye to eye contact and treated me with respect. He didn't make any stereotypical assumptions/airs about women buying cars. If he didn't treat me with respect or if I and treated me with respect. He didn't make any stereotypical assumptions/airs about women buying cars. If he didn't treat me with respect or if I had sensed that he was arrogant, I would've definitely walked out of his office. He was focused, meticulous and thorough. We both possesed the "A" type personalities and I appreciated that. He wasn't phoney. He went through all the steps that a salesman should do. He explained and showed me all the bells and whistles on my Elantra. He didn't smooze me. I didn't have to haggle for the right price. I knew I had the right price with him. He answered all my questions. I got a good interest rate and he set me up with a free oil change for the 3,750 mile check up. Great, affordable maintenance package too. Gina even provided me with some cake because my sugar was getting low after sitting about 3 hours. The bathroom was really clean. Gina explained the car contract and the bumper to bumper car coverage very clearly. She's very enthusiatic and outgoing about her job. She trusted me to bring back my downpayment the next day. I didn't detect any stereotypical vibes from her. She's a strong woman like me who knows what she wants. She wasn't phoney either. I love my Elantra. My husband & I test drove it. It's smooth, quiet and the brakes were tight. I like the satellite features on the radio and the blue tooth blew my mind. I'm glad Steven & Gina were sensitive to my needs. They treated me like a human being. I will recommend them to all my friends. More

Started looking on line at optimas but after several negotiations and several bad reports regarding service at the local Kia dealer where I would not buy but have service done I started looking at the S negotiations and several bad reports regarding service at the local Kia dealer where I would not buy but have service done I started looking at the Sonata-saw one on Faulkner's web site for their construction ad called and spoke to Howard who stated that the ad was no longer in effect but he would work very hard to get me at or close to the ad price. e-mailed him some stock numbers sent several prices and confirmed my eligibility for the rebates being offered. Stopped buy to look at the car at 1 PM I informed him where I wanted to be price wise and what I wanted for trade-in that was not present. Howard stated he would inform his managers and I stated I would be back shortly after 4 with the trade-in for evaluation. Prior to returning I e-mailed Howard and stated if I could get the prices I quoted him we would make deal. He then e-mailed me back and said his managers would accept the price I requested. Went there at 4:10PM and although I did not get exact amount I wanted on trade they did raise their initial offer $300 and it was very close to what I wanted as I priced it on KBB and Edmunds. Deal was done and out of the lot with a new Sonata in about an hour. There was no BS or pressure-painless transaction. More

My husband and I visited a dealership in Jenkintown last week and left there with a very disappointed feeling. Because of unusual circumstances the sales rep and the manager left us go with the feeling they week and left there with a very disappointed feeling. Because of unusual circumstances the sales rep and the manager left us go with the feeling they could now or did not want to waste time tring to help us because they didn't feel there would be positive results. So my husband and I decided we would try Phila. Faulkner (Hyundai) When we arrived we were greeted by Steve Folbaum in a very friendly way. We Told him what we were interested in and our circumstances.He was very positive and said he would do everything possible to help us. Within a couple of hours, He and Joe Bauerle Had seen us through the process of purchasing our first new Hyundai Sonata!!!!! They were just great! We will be sure to refer everyone and anyone we can to go see these two great guys at Faulkner Phila. !!!!!! More

Steven thoroughly explained how everything worked in the Santa Fe. When we decided on the style we wanted he explained all the financing options available and took the time to explain leasing since I knew n Santa Fe. When we decided on the style we wanted he explained all the financing options available and took the time to explain leasing since I knew nothing about it. The sales manager Frank Lodise was also extremely helpful making sure we got the car we wanted at a price we could afford. More