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Ferman BMW
Palm Harbor, FL
8,114 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times.
You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,114 reviews
April 01, 2018
Professional, Helpful, Efficient The team at Ferman makes the buying experience easy and efficient. Robert (sales) is extremely thorough, giving just the right amount of detail, and The team at Ferman makes the buying experience easy and efficient. Robert (sales) is extremely thorough, giving just the right amount of detail, and made sure things moved smoothly throughout the transaction. The tech guys were super helpful in their walkthrough of the car's various technologies. Finance was presented very clearly and efficiently. Great that the sales manager took time to check in on us more than once. Great group, happy to now have my second vehicle from Ferman BMW. More
by rwd828
April 01, 2018
Excellent customer service! We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price a We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price and to find us the vehicle that best met our needs. Phenomenal service department, well worth the extra drive. Highly recommend Gary Mack and Ferman BMW. More
by BMWDrew
April 01, 2018
Delayed satisfaction After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate coul After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate could not diagnose the problem. It took approximately one month for BMW corporate to compensate the dealership to make the vehicle exchange happen. I have no complaint with Ferman but feel that BMW corporate took too long to address this problem. After leasing at least 13 BMWs I don’t feel that BMW corporate treated me as the loyal customer that I am. I think this issue should have been resolved much quicker. I think Ferman did everything it could but needed more cooperation from BMW corporate. Special thanks to Alexis, Paul and Karl for being so helpful. More
by Bmwgirl1
Employees Worked With
Other Employees :
Bobby Haines, Alexis Defreitas, Paul Scaglione
March 31, 2018
Easy in, east out Had a great overall experience with Alex. His knowledge of all the features was great in helping us choose between 2 models. Not to mention how comfo Had a great overall experience with Alex. His knowledge of all the features was great in helping us choose between 2 models. Not to mention how comfo rate table the dealership is, my kids actually had a fun time. Thank you More
by Bmwreview1234
Employees Worked With
Toby, Alex Senko, Alan Mazur
March 31, 2018
Service Douglas kept me well informed on the progress of my service appointment. Everything was arranged prior to my arrival and had the parts required for my Douglas kept me well informed on the progress of my service appointment. Everything was arranged prior to my arrival and had the parts required for my recall. I was very impressed with the level of service received. More
by AC123
Employees Worked With
Douglas Wilder
March 31, 2018
Dealer experience Prior experience with the Ferman dealership was unacceptable. Robert's professionalism and knowledge was outstanding. Coupled with excellent communica Prior experience with the Ferman dealership was unacceptable. Robert's professionalism and knowledge was outstanding. Coupled with excellent communication skills it was a pleasure working with him. More
by Bmw650i
March 31, 2018
Ultimate Buying Experience On December 27th, we ordered a 2018 330e for our daughter as a college graduation gift. From beginning to end the experience was fabulous. We tracke On December 27th, we ordered a 2018 330e for our daughter as a college graduation gift. From beginning to end the experience was fabulous. We tracked the progress of the order via the “MyBMW” website. The BMW Genius hotline even gave us the name of the cargo ship that her car was loaded onto in Munich. Using marinetraffic.com, we were able to monitor the ship’s journey from Germany to the US. When the car arrived in Palm Harbor, our client adviser Dan McCloy called us right away and scheduled the delivery appointment for the next day (March 31st). After a brief, but pleasant experience with Bobby Haines in the finance department, Toby and Scott (BMW Geniuses) helped our daughter learn all of her new car’s features; from pairing her phone to using the electric car charging port. Overall it was the best car-buying experience we have ever had! More
by Diana
March 30, 2018
Best First Car Experience! Dan Macdonald is by far one of the better salesman at Ferman BMW. As a first time buyer he did not make me feel pressured or stressed about the proces Dan Macdonald is by far one of the better salesman at Ferman BMW. As a first time buyer he did not make me feel pressured or stressed about the process. Dan always answered my calls and was on time about minor repairs that the car needed before sale. The staff always greeted with a smile and offered snacks and drinks while waiting for paperwork. I was worried about the car buying process and with Dan I felt like I had chosen the right dealership. I will recommend this dealership to anyone looking to buy their first car. Great experience! More
by G37Squad
Employees Worked With
March 30, 2018
Purchased a used car from Dan Mccloy Dan was super to deal with, no pressure tactics at all, explained everything and was very knowledgeable about the car. Would highly recommend his serv Dan was super to deal with, no pressure tactics at all, explained everything and was very knowledgeable about the car. Would highly recommend his services More
by Karentoby
Employees Worked With
Dan McCloy
March 30, 2018
Great customer service! I brought my vehicle in for a maintenance appointment. I casually mentioned that one of the belts seem to them in making a noise. They immediately jum I brought my vehicle in for a maintenance appointment. I casually mentioned that one of the belts seem to them in making a noise. They immediately jumped on the issue and kept the car overnight to make sure that it was ready for a road trip. I appreciate the service More
by Service
Employees Worked With
Douglas Wilder
