"Customer Service Exemplified"
Being that I am in the service industry myself, I can honestly say what a fantastic, smooth, and satisfying experience I had at Ferhman BMW! Mary, Tómas, and Karl all contributed to my New BMW lease! I am very pleased and thankful for these three and I will be sure to refer my friends and family here. Thanks again Mary for your help! Very satisfied !
"Great team that will get it done!"
The Ferman team recently took care of me as I neared the end of my lease. Both Mary and Kenny were great we’re great to work with. Communication was quick and clear, they were knowledgeable about the vehicle and the process, and we landed on a fair deal for a new vehicle. Toby handled my inspection which was quick and easy. Erin did my final paperwork, again super quick and easy. Overall great customer service by all people there always asking if I was being helped, if I wanted food/snacks, etc.
The car buying experience and customer service was superb! I was meet w/ a smile and introduced to a wonderful sales assosiate. She provided me with several choices and ultimely helped me find the perfect car at an AWESOME Price. The dealership went above and beyond and evan through in an extra upgrade to the car at no extra cost. Today im a proud owner of a Brand new 2018 3 series Bmw. I highly recommend this dealership!
Awesome dealership! Integrity, client service, and professionalism are the characteristics of its employees. Ms. Mary Keller was exceptional from start to finish, searching to actually buying. My fourth car bought from the Ferman Family. When you fund something that works, keep with it!
"First class "
The Ferman dealer in Palm Harbor is amazing. We have had the great fortune to work with Mary and the team on 3 different car transactions. It’s a pleasure even when you need to have a service the way they make you feel like your the only guest of the day! Thank you Mary and the Fernan Family!!
"Took care of issue "
You took care of recall and oil change as well as wheel making a squeak noise. I received great service. My car was done as promised on time.
"M4 yearly "
Ferman is wonderful. Their people and quality are what brings me back. I hope to buy my future cars from them. Keep up the excellence
"Great Customer Service!"
Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpful and informative. Service staff was excellent as well.
Excellent management, sales and finance team. This is my 7th purchase from Ferman BMW. A friendly, helpful team that makes you feel like family. Thanks everyone.
"Great people selling great vehicles"
Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY patient with us as we worked out which vehicle we wanted. Once we decided on color/options, the staff at Ferman BMW worked very hard to find us a vehicle that matched our request. We were afraid that we would have to wait 4-6 weeks on an ordered vehicle, but Dan and Mary were able to find us one and had it shipped in quickly. These salespeople were great at meeting our every need and addressing any concerns immediately. Dan called every day from the time we located the car out of state until it was delivered, keeping us informed throughout the process.
When we went to close on the purchase, there was a miscommunication and we wound up with a 2019 model instead of the 2018 that we had planned on. The factory rebate that we figured into the price was not available on the newer car but Karl was very accommodating and made the deal work. Dan and Mary even bought us a coffee mug and BMW hats for the kids! (Karl bought me a set of upgraded floor mats:)
I would highly recommend Ferman BMW to anyone in the market for vehicle.