Joe Cleaver

I've been going to this dealership for 13 years. The service is always excellent. My Service Advisor Sal always takes great care of me. Makes it a pleasant experience. The communication with service The service is always excellent. My Service Advisor Sal always takes great care of me. Makes it a pleasant experience. The communication with service technicians has always been informative. My sales person Bill is great too. Helped me recently put together my new order for new BMW X5. Highly recommend this specific dealership. From the front of the house to the back, from the Service advisors to the Management its all professional, friendly, and they make it a point to know their clients. More

by cjw1928 Verified Customer Verified Customer

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Ferman BMW runs like a well oiled machine, everyone works together seamlessly to create a great customer experience. Special shoutout to Mary Keller, Alan Mazur and Roy Landis. together seamlessly to create a great customer experience. Special shoutout to Mary Keller, Alan Mazur and Roy Landis. More

by glachapel Verified Customer Verified Customer

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Ferman has an outstanding group of people that make sure everything is done at a very high level, the attention to detail is outstanding. Mary Keller, Allen Mazur, Karl Alvarez, and Roy Landis always provid everything is done at a very high level, the attention to detail is outstanding. Mary Keller, Allen Mazur, Karl Alvarez, and Roy Landis always provide great service with a smile!! More

by GLACHAPEL Verified Customer Verified Customer

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The Ferman BMW Team absolutely deserves the recognition. Mary Jo the Sales Advisor was exceptional from start to finish. Her knowledge of BMW and the entire lineup was impressive, and she made every convers Mary Jo the Sales Advisor was exceptional from start to finish. Her knowledge of BMW and the entire lineup was impressive, and she made every conversation easy. Whether we were discussing features features, answering concern, or breaking down pricing, everything was transparent, straight forward, and pressure free. She took the time to make sure I understood every option and work hard to put together an incredible lease offer on a new BMW X5. David the Sales Manager, also stopped by during the process and helped make the entire experience feel comfortable, genuine, and nature. Hunter Utterback BMW Genius went above and beyond to patiently help me with the all the feature on my new car. His knowledge, professionalism, and willingness to help truly enhanced the overall service experience. Joe in finance help me with all the documents and took the time to ensure I understood all the document that I need to sign. very professional and customer oriented. If you are considering a BMW, I highly recommend stopping by Ferman BMW and ask for Mary Jo. You will be treated with honesty, professionalism, and a level of customer service that is becoming harder to find. I truly appreciate the time and effort Mary Joe, David, Hunter, Joe and the entire team of Ferman BMW invested in helping me More

by quiri17 Verified Customer Verified Customer

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Fair, honest dealer that did not push you to buy upgrades that you didn't want and wouldn't use. that you didn't want and wouldn't use. More

by john.bushman Verified Customer Verified Customer

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Very nice showroom. Lots of great cars. The best car buying experience I have ever had. Tom did a wonderful job. Lots of great cars. The best car buying experience I have ever had. Tom did a wonderful job. More

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Had a great experience. The whole team was down to earth and helpful. Would buy from them again. The whole team was down to earth and helpful. Would buy from them again. More

by jeikeseth Verified Customer Verified Customer

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This dealership is amazing. I will purchase again and again from them and recommend all my friends and family. I will purchase again and again from them and recommend all my friends and family. More

by catherinecabrera94 Verified Customer Verified Customer

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Tom was fantastic! He was very patient and made it a smooth and easy process. Excited to drive and fall in love with my Alfa Romeo!! He was very patient and made it a smooth and easy process. Excited to drive and fall in love with my Alfa Romeo!! More

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Awesome Showroom and Awesome people. Mario was our salesman and was great to work and deal with. Mr Alverez was also very courteous and walked us through the process very smoothly . All t Mario was our salesman and was great to work and deal with. Mr Alverez was also very courteous and walked us through the process very smoothly . All the employees treated us nice and with respect More

by flcop Verified Customer Verified Customer

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