Ferman BMW

Ferman BMW always provides great service. I had an oil change done on my first visit and then had to go back due to Apple CarPlay issues. They are not able to fully resolve the Apple CarPlay I had an oil change done on my first visit and then had to go back due to Apple CarPlay issues. They are not able to fully resolve the Apple CarPlay issues, however they did all the troubleshooting they could. This seems to be a bigger issue that I may need to report to Apple. Thank you! More

Great experience. Wonderful working with Sal. My car was ready when I was told and everything was correct. Wonderful working with Sal. My car was ready when I was told and everything was correct. More

Ferman BMW knows my 019 BMW x7 probably better than any other repair shop. I've been taking my x7 to Ferman for the last 5 years for service and repairs. In every case, the service and repairs were great, other repair shop. I've been taking my x7 to Ferman for the last 5 years for service and repairs. In every case, the service and repairs were great, and I knew I woulden't have to take my car in for service until regular scheduled service next year. More

I really liked the video that Ryan provided with the overall understanding of how the car is doing, checking tires etc. The only issue I had is they did not reset the service update date so when you st overall understanding of how the car is doing, checking tires etc. The only issue I had is they did not reset the service update date so when you start the car it still shows service needed, its not updated. More

Great service. Low to no pressure. Joe was very helpful and knowledgeable. Financing was easy and it was nice to be able to sit in the waiting area for most of the Low to no pressure. Joe was very helpful and knowledgeable. Financing was easy and it was nice to be able to sit in the waiting area for most of the time. Complementary snacks a plus as well More

He focussed on attention to detail, took care of everything He followed up multiple time to ensure I was completely satisfied with my purchase. everything He followed up multiple time to ensure I was completely satisfied with my purchase. More

Leasing our X5 was a great experience. From our salesman to the manager it could not have been better. From our salesman to the manager it could not have been better. More

Sal always takes great care of me. I was in and out in an hour for an unexpected leaking tire. I was in and out in an hour for an unexpected leaking tire. More

Above and beyond They really treated me like I was a repeat customer and that was my first time there excellent repeat customer and that was my first time there excellent More

Our service advisor, Sal Graziano, always provides us with an exceptional level of service. He is our go-to advisor for each service visit. The waiting area is the most comfortable and well-equipped wait with an exceptional level of service. He is our go-to advisor for each service visit. The waiting area is the most comfortable and well-equipped waiting area which we have ever experienced. The negative part of our experience concerns the 3% credit card surcharge imposed by Ferman BMW. We’ve always felt that the cost of credit card acceptance was built into the pricing of the product and/or service. Neither of us brought our checkbooks, and the additional $60 surcharge was shocking. These days, we don’t know any people who keep $2000 in their checking accounts. We sincerely hope that the dealership rethinks its credit card surcharge. More