Ferman BMW - Service Center

Karl Alvarez inserted himself into a customer service issue. Karl single-handedly proved to be relentless at providing better customer service than I’ve ever experienced in my lifetime! issue. Karl single-handedly proved to be relentless at providing better customer service than I’ve ever experienced in my lifetime! More

Steven Souta worked on my car and did a great job of adding the trim strip to the bumper with the rear very happy with the extras I added to my car adding the trim strip to the bumper with the rear very happy with the extras I added to my car More

Easy to make a service appointment. Service advisor explained work that was being done and accommodated my needs for getting in and out without disrupting my schedule. explained work that was being done and accommodated my needs for getting in and out without disrupting my schedule. More

it’s always a pleasure bringing my car into Furman BMW they take care of my car and me as well my service advisor is always a delight to work with everybody is upbeat and friendly at the dealership as wel they take care of my car and me as well my service advisor is always a delight to work with everybody is upbeat and friendly at the dealership as well More

I am very disappointed with BMW as a car maker. I purchased 2021 X3M three months ago and I am having nothing but issues with the car. The car's AC never worked and after having repaired it went out purchased 2021 X3M three months ago and I am having nothing but issues with the car. The car's AC never worked and after having repaired it went out again. The 2019 M5 had issues as well, with body panels coming a part. BMW is producing the ultimate garbage machine!!!! Don't waste your time and money!!! More

Sal in the service department is awesome. Made sure I was taken care of. Mary Keller is amazing. They were a pleasure to work with. taken care of. Mary Keller is amazing. They were a pleasure to work with. More

Brought in on a Friday was told part was in stock and they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Mon they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Monday. Was told it was already taken apart. No offer of loaner. Take care of my elder Mother who had just broken should so spent $200 to rent cat at Entere. I mean really who can go without a car for the weekend! Horrible treay More

Fast and friendly service! Excellent customer service. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. More

Your dealership is friendly and prompt every time I come in. Sal in service has always broken down my repair and worked with my time schedule. in. Sal in service has always broken down my repair and worked with my time schedule. More