Ferman BMW - Service Center

Very satisfying This is the second questionare I filled out but will say my experience was gratifying and pleasant. Would refer anyone with a Mini Cooper to go for se This is the second questionare I filled out but will say my experience was gratifying and pleasant. Would refer anyone with a Mini Cooper to go for servicing. More

Excellent customer service Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever service is required. More

Nick Hawk is always on point! The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all si The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all situations. More

Great service Jimmy was professional , welcoming and attentive in regards to my request . He also suggested additional services that could be done while the vehicle Jimmy was professional , welcoming and attentive in regards to my request . He also suggested additional services that could be done while the vehicle was in service which was much appreciated. More

Excellent Had a great experience, excellent communication and my problem resolved very quickly. Doug also moved my car to a spot where I would be able to pick i Had a great experience, excellent communication and my problem resolved very quickly. Doug also moved my car to a spot where I would be able to pick it up after hours. I’m so grateful. More

Great Service I brought my car in because it was loading bevine pressure while driving. They let me know what other improvements I could make, and fix everything ve I brought my car in because it was loading bevine pressure while driving. They let me know what other improvements I could make, and fix everything very timely. Now my car runs great! More

Always Great Service!! I had my 335is serviced again at Ferman BMW last week. As always, the maintenance team at Ferman was prompt, courteous, and professional. The last tim I had my 335is serviced again at Ferman BMW last week. As always, the maintenance team at Ferman was prompt, courteous, and professional. The last time I went to Ferman for a service a part had broken They didn't even charge me for parts or labor and my car's warranty expired a long time ago! I'll continue to use Ferman BMW for all of my service needs. More

Great experience Courtney in the service dept was overly helpful. I will be sure to schedule all appointments through her. Great experience. Thank you so very much. Courtney in the service dept was overly helpful. I will be sure to schedule all appointments through her. Great experience. Thank you so very much. More

Douglas was excellent . Followed up and took care of all my needs. I had a small issue, and he took care of it. Thanks. So. Much. . Followed up and took care of all my needs. I had a small issue, and he took care of it. Thanks. So. Much. More

Great Problem Solving Experience I had service & a leak repair done. Upon using the curtesy shuttle for pickup at closing time (due to high traffic), I noticed a mechanic nail & nut ( I had service & a leak repair done. Upon using the curtesy shuttle for pickup at closing time (due to high traffic), I noticed a mechanic nail & nut (or washer) set in the center tread of my right rear tire. I heard the noise immediately in the lot at startup and uturned before exiting facility to nearest road. I saw nail set with my cell flashlight & called service line to no avail. With no option, i drove home and contacted Ferman the next morning. Service rep Stefanie and Supervisor Paul, repaired the tire right away. I am very satisfied with my service. More