Ferman BMW - Service Center

Very satisfied Great experience from scheduling service work to completion for a couple of recall items. Jamie was very cordial and helpful, so was any other associa Great experience from scheduling service work to completion for a couple of recall items. Jamie was very cordial and helpful, so was any other associate I was in contact with More

Amazing experience! Always committed to excellence! César, Tomás, Jamie A. & Jamie Byrd went over and above to ensure I was out quick and my vehicle was perfect and everything was addressed before my wa César, Tomás, Jamie A. & Jamie Byrd went over and above to ensure I was out quick and my vehicle was perfect and everything was addressed before my warranty expired! More

Excellent service My Service Advisor, Stefanie Stickles took care of all the issues concerning my car. She is knowledgeable and professional and kept me informed all th My Service Advisor, Stefanie Stickles took care of all the issues concerning my car. She is knowledgeable and professional and kept me informed all the time. The service department fixed some problems, but the I was not totally satisfied with the work. I contacted Stefanie, she scheduled a new service, and now my car is running like new again. More

BMW service Highly professional service experience! From the moment I rolled into the service area I felt confident that I was involved in a premier first class s Highly professional service experience! From the moment I rolled into the service area I felt confident that I was involved in a premier first class service arena. From the coffee, to the pasties, to Jamie, to the guy who picked me up after my car was done. They all were coordinated and orchestrated! Bravo BMW! More

Great service I had a warning light come on that concerned. Marc determines it was my battery. Great service as always from Marc. He is a keeper. I had a warning light come on that concerned. Marc determines it was my battery. Great service as always from Marc. He is a keeper. More

Quick fix I called in the morning because my check engine light came on. I requested a 1p appointment because that's as early as I could get there. 1pm was av I called in the morning because my check engine light came on. I requested a 1p appointment because that's as early as I could get there. 1pm was available. They were able to diagnose the problem quickly and have me out within a couple of hours. They also gave us a ride across the street so we could have lunch while we waited. Robert Annis, who sold me my MINI, always checks in with us when we are there. He was kind enough to give my son some crayons and postcards to color while we waited. More

Service to Sale What started with a great experience in Service evolved into an even better experience In Sales! We brought our 2016 Mini in for normal Service. Our What started with a great experience in Service evolved into an even better experience In Sales! We brought our 2016 Mini in for normal Service. Our loaner car was a 2019 Countryman that was beautiful. By the end of the day we had traded in our car and purchased the loaner. It was a great deal and we get to enjoy the latest technology and style! Thank you Rachel, Douglas, Bob and Manolo! More

Great dealership! Ferman MINI consistently goes above and beyond all expectations, from sales to service. Fantastic dealership that was recommended to me and that I wil Ferman MINI consistently goes above and beyond all expectations, from sales to service. Fantastic dealership that was recommended to me and that I will easily recommend to anyone looking for a new MINI or to get theirs serviced. More

prompt This time the service was prompt and delivered as promised by Stephanie : last time the wait was 3/4 hours ! No complains , just a note . This time the service was prompt and delivered as promised by Stephanie : last time the wait was 3/4 hours ! No complains , just a note . More

Waiting area is uncomfortable The waiting area is uncomfortable; customers and employees kept opening the door and the cold air kept blowing in the waiting area; there is a perfect The waiting area is uncomfortable; customers and employees kept opening the door and the cold air kept blowing in the waiting area; there is a perfect place to add clear glass in the area that would block the outside air. More