Ferman BMW - Service Center

Great service I really like the service I get when bringing my car, the staff is always courteous and kind. I am very grateful for the time That Charles Drivas was I really like the service I get when bringing my car, the staff is always courteous and kind. I am very grateful for the time That Charles Drivas was there he was always able to squeeze me in at a moments notice and did a great job taking care of my car, he even helped me recently with some questions I had about my warranty. Marc does an excellent job as well he is welcoming, friendly and professional always gets me consistent great service. Thank you Ferman mini (service dept) More

Excellent! Wow! Great service. My college-age son had an issue with his car,. The service department ordered the part and had it done when promised to get him ba Wow! Great service. My college-age son had an issue with his car,. The service department ordered the part and had it done when promised to get him back on the road and back to school. The service report was very thorough with a two year warranty on work! More

Excellent fast and courteous I came in for airbag recall on my BMW and not only did they replace my airbags, they washed and vacuumed my car and topped off the fluids. I am a very I came in for airbag recall on my BMW and not only did they replace my airbags, they washed and vacuumed my car and topped off the fluids. I am a very happy customer and definitely will be back. More

Good service My car was serviced quickly and it also got a car wash and the inside was vacuumed.it looked like new again. I had coffee and a bagel in the waiting a My car was serviced quickly and it also got a car wash and the inside was vacuumed.it looked like new again. I had coffee and a bagel in the waiting area. Other items are available to guests as well. I looked at the new MINI model and the motoring advisor pointed out the new features. He was friendly; not like a pushy sales person. He was fun talk to about cars. More

real good friendly there on time with your app. and nice showroom and waiting area with snacks and coffee and they wash and vaccuum car and bring to you when its done an there on time with your app. and nice showroom and waiting area with snacks and coffee and they wash and vaccuum car and bring to you when its done and its for mini coopers with qualified mechanics excellent service . also coffee and food are free while waiting. More

Good Prompt Service I needed an airbag recall. Scheduling and actual service was very professional and prompt. There was one disappointment. I had a PM appointment. I needed an airbag recall. Scheduling and actual service was very professional and prompt. There was one disappointment. I had a PM appointment. The scheduler said that I needed a loaner, because the repair might be overnight. She said that someone from the dealership would call me to arrange a loaner. No one called. I called the dealership and left a message. No one returned my call. I called again the day of service and was told that they didn't have a loaner until the following week. All worked out, because the work took less that 1 hour and I waited. However, a call back should have been made to me and made in time to adjust schedules if necessary. More

Service was great Good communication from Nick on issue with car abdbwhen it was completed. Car finished quickly and issue resolved. And got a loaner. Staff friendly Good communication from Nick on issue with car abdbwhen it was completed. Car finished quickly and issue resolved. And got a loaner. Staff friendly and accommodating More

My car had an alarm problem and a non start after stopping My key caused the alarm to go off. The non-start problem could not be duplicated. Above field Title won't except any more script. My key caused the alarm to go off. The non-start problem could not be duplicated. Above field Title won't except any more script. More

Annual service Easy to schedule the appointment, Marc was exceptional explaining what was going to be done, and what has been done. Truly excellent service advisor.. Easy to schedule the appointment, Marc was exceptional explaining what was going to be done, and what has been done. Truly excellent service advisor.. From 1 to 10, I’ll give him a 15. More

14k maintenance Dealership is outstanding! Service supervisor, Stefanie Stickles was courteous, professional, and extremely knowledgeable. She kept me apprised of w Dealership is outstanding! Service supervisor, Stefanie Stickles was courteous, professional, and extremely knowledgeable. She kept me apprised of what what is going on with my vehicle, and corrected all the problems identified .She is a true asset to the service department! More