Ferman BMW - Service Center

Jamie Byrd Jamie is exceptional - he’s been so accommodating and helpful we have greatly appreciated his professionalism and willingness to provide us with excep Jamie is exceptional - he’s been so accommodating and helpful we have greatly appreciated his professionalism and willingness to provide us with exceptional service. He has made our situation more bearable for sure! More

well done Freeman mini Car showed time for service and called in and in less than hour car oil changed and Mini had bath and vacuum and on road again ! This is many years Car showed time for service and called in and in less than hour car oil changed and Mini had bath and vacuum and on road again ! This is many years with Mini and since they were only dealer in our area! Wonderful customer service and thank you for such a great place More

FrontBrakes andOil change Marc helped us and was able to get approval for us to use a nearby mini dealerships competitors coupon to save us some money. Marc is always professio Marc helped us and was able to get approval for us to use a nearby mini dealerships competitors coupon to save us some money. Marc is always professional and friendly. More

Another excellent visit We were helped almost immediately upon arrival, barely enough time to grab a coffee, Cesar did a great job, letting us know the how much and when read We were helped almost immediately upon arrival, barely enough time to grab a coffee, Cesar did a great job, letting us know the how much and when ready details. Service performed on time. More

Customer service opinion By Being a client of Ferman for 2 years, one can tell what to look for at the dealer. Steve Venden and Phil Bennis proved se easy, but amazing experie By Being a client of Ferman for 2 years, one can tell what to look for at the dealer. Steve Venden and Phil Bennis proved se easy, but amazing experience every time I am there. Always on top of everything and do absolute best in providing A class customer care. Always appreciate your guys Thank you. More

Service Again Ferman BMW never disappoints. Took my X5 for service and the experience from the beginning to the end was very pleasant one. Great work! Again Ferman BMW never disappoints. Took my X5 for service and the experience from the beginning to the end was very pleasant one. Great work! More

Repair and maintenance work The customer service was very friendly got me a ride from dealership to my house and pick me up when the car was done Friendly service department c The customer service was very friendly got me a ride from dealership to my house and pick me up when the car was done Friendly service department clean dealership service work performed in a reasonable time would recommend to family and friends and coworkers More

Just not worth the grief. My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. Update: My car was supposed to have been "inspected", however when I drove away, 3 of the 4 tires had the incorrect pressure and the car was warning me. I didn't want to go back inside, so I went to the closest tire shop and had them fix the tire pressure. Another failure. More

Excellent Service / Great Establishment / Wonderful Showroom Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer servi Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer service remains as strong as ever. I currently do not drive a BMW, my son's car was in service, but I'm looking to move back to a BMW from my CLS 63 I travel almost 50 miles to go to this dealership past other BMW dealers that are closer. Enough said. More

Service center Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their pro Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their professionalism and attention to detail. Jamie Annese makes herself available for open communication and always follows up in a timely manner. In this day and age it is tough to find this level of customer service and I applaud you and your team. More