Ferman BMW - Service Center

Quick, easy, painless. Very professional staff. I never worry about Ferman staff’s motives. Always looking out for my interest and safety. Waiting area is clean and I enjoyed the bagel and coffee. I never worry about Ferman staff’s motives. Always looking out for my interest and safety. Waiting area is clean and I enjoyed the bagel and coffee. You all even washed my call and all I had done was a right halo bulb replaced. Outstanding! Thank you Jimmy. More

Great service Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of dr Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of drinks and snacks. More

Service Review- Pete DeNunzio for 2018 540i Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work wa Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work was completed within a few hours and I had my car back the same day. Only put 17 miles on the loaner. More

Excellent in every way. This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number of excellent service managers, but none better than him. More

Great Experience Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Thank you More

Always nice and friendly Always friendly and they leave my car nice and clean everytime I leave . No matter what I'm coming in for they always take the time to look at my car Always friendly and they leave my car nice and clean everytime I leave . No matter what I'm coming in for they always take the time to look at my car and all it's needs , always recommending the best and are very honest if something is needed to be worked on or not, which is why I return . More

Great Service! I have been coming to Ferman Minin for the past 3 years for service on my Mini.. I have had a good experience every time! I have been coming to Ferman Minin for the past 3 years for service on my Mini.. I have had a good experience every time! More

Persistent check engine light Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love m Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love my car and the Ferman service department. More

MINI Cooper Marc did good job. He’s nice and patience. He explained me well. The service seems very nice and clean. They are friendly. Thank you. Marc did good job. He’s nice and patience. He explained me well. The service seems very nice and clean. They are friendly. Thank you. More

Be prepared to wait! I came in with a confrimed appointment for my tire and rim protection on my 2018 BMW. At first they bounced me back-and-forth between the pre-owned s I came in with a confrimed appointment for my tire and rim protection on my 2018 BMW. At first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over at the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes. at first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes All of the customer service agents were pleasant, and everyon all of the Customer Service agents were pleasant, but the wait time was crazy. With a confirmed appointment, I shouldn’t of had to wait two hours to get something done that should’ve only taken 30 minutes. I will return to the service center, because I have a warranty. I cannot void my warranty by going somewhere else. I would be prepared to wait an extensive amount of time for a scheduled service. More