Ferman BMW - Service Center

Excellent Service! Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. More

Cesar provided Excellent service I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was re I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was ready well before I expected. Cesar is the best customer service specialist at Ferman that I have encountered thus far. More

Great job : service techs. I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet More

Amazing service that really saved me. I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs away from my house when my car started to act up. It was very obvious I was not going to be able to drive it home, or much farther at all, the way it was running, and it was 8pm on a Friday night so I wasn’t in a great situation. I was able to make it to my hotel for the night and called Ferman BMW Saturday morning but realistically I wasn’t expecting much because of such short notice and it being a Saturday. I left a message on the voicemail for the service dept and that’s when things started to work out. Jaimie not only called me back within 20 minutes, she told me to come on up right then and got me in a rental car within the hour so I could get back home to Fort Myers. When I picked my car up on Monday they had fixed everything and cleaned it up a little more then usual as well. If I lived a little closer I’d drive the extra distance in the future just because of how great the service was but 3 hrs is a lil too far. Haha. 10/10 service in every possible way, 2 huge thumbs up!!! More

Great Customer Service! Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpf Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpful and informative. Service staff was excellent as well. More

Great Service I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I was told exactly what they were going to do and had the price upfront. Nice waiting lounge too. More

Oil Change and regular mx Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I' Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I'll be back. More

Seamless experience! Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready th Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready the following day. Customer service was excellent! More

great service Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Every Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Everyone was professional and friendly.. Received a follow up email to make sure everything was done to my liking... which it was. Very pleased with Ferman BMW More

Brakes, brakes, brakes! The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit arou The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit around and wait. When we picked it up the car was washed and ready to go. Everyone is very professional and always ready to get the job done. More