Ferman Chevrolet - Tampa

Pleasant experience buying a new car Buying cars usually is a stressful experience but I was pleased this was not the case. Had my new car the same day and got what I asked for my trade i Buying cars usually is a stressful experience but I was pleased this was not the case. Had my new car the same day and got what I asked for my trade in with little to no haggling. More

Well worth driving across the state We drove two hours from the East coast with our truck and travel trailer as trade, after working with the internet department, to purchase our new Tra We drove two hours from the East coast with our truck and travel trailer as trade, after working with the internet department, to purchase our new Traverse. I was blown away. Ferman has totally upset the car buying experience. When we set out to buy this car, based on previous car buying experiences at other dealers, I meant it when I said I'd rather have another root canal or prep for another colonoscopy than have to deal with a car dealer. They gave us a trade-in value on our truck and trailer before we came from photos and VIN numbers, and offered the price for the Traverse that was advertised on the internet. Even adding back the dealer prep fee, they sold the car for $1411 below invoice. We had done our research, and frankly, I had no information with which to argue the price. They also offered us $3500 more than our local dealer (where we did the traditional four hours with the salesman negotiating price - too long to tell what went wrong there, but we left very unhappy.) When we arrived for our appointment, Nate was waiting for us with the car. He was extraordinarily friendly and a pleasure to deal with. But my wife and I continued to wait for the catch. Are they going to say we don't qualify for one of their incentives? Are they going to argue that the inspection uncovered something with the trade-in? Were they going to sign us up for an usurious interest rate with their preferred lender? We remained skeptical until we were done with the finance officer (and got a lower interest rate than our own bank said was available!) We saved over $5000 from what our local dealer offered. I never thought I would say this about ANY car dealer, but not just recommended, but HIGHLY recommended! Ferman demonstrated what the car buying experience CAN be. The only thing Ferman retains from the traditional dealer industry that gives them a crooked reputation is the dealer prep fee. But as I said, I added that back to their price when comparing against invoice. This is really the only negative thing I could come up with. Oh yeah....the family LOVES the car. More

Never called me back while car was in service Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one h Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one had even worked on it. I stayed waiting that day ALL day in lobby and it wasn't until I complained to the manager that my car magically got its oil changed and tires rotated. Worst Chevy dealership I have ever been to. More

Very poor technical service and very poo customer service l! I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them. More

Bought a new SUV We went to this dealership after going to another to see what they had available. Most salesman that we have dealt with in the past spoke mainly to my We went to this dealership after going to another to see what they had available. Most salesman that we have dealt with in the past spoke mainly to my husband. Frank knew the Equinox that we wish to purchase was to be driven primarily by myself and he spoke directly to me and made me feel as my input was important. He also took the time to explain all the features on the car. Thank you, Ann Wallis More

The best buying experience ever All the staff was super helpful and friendly, Jorge Ortiz, Tom, Juan Flores and the girls at the front desk. I would recommend this dealer and its sal All the staff was super helpful and friendly, Jorge Ortiz, Tom, Juan Flores and the girls at the front desk. I would recommend this dealer and its salesman Jorge to anyone. He took the time to show me the features of the car, explained everything, help me setup my onstar. I felt respected and cared for. More

Great place to shop for a car I had a great experience the min I walked into the door very nice an friendly. I would tell everyone to buy a car their I had a great experience the min I walked into the door very nice an friendly. I would tell everyone to buy a car their More

Very relaxing and convincing. I would recommend the saler. I had a great experience. My needs were filled and in my own language. I would recommend the sales person as he made ya feel welcome and understood wh I had a great experience. My needs were filled and in my own language. I would recommend the sales person as he made ya feel welcome and understood what we were liking for. More

Excellent customer service The staff was very quick to contact me about the car and the rep was very helpful in getting me a car that fit my needs The staff was very quick to contact me about the car and the rep was very helpful in getting me a car that fit my needs More

Great low pressure experience Stopped in to look at the Camaro’s. John Serrano our salesman was very accommodating and low pressure. Walked out with a car. Thx John Stopped in to look at the Camaro’s. John Serrano our salesman was very accommodating and low pressure. Walked out with a car. Thx John More