Ferman Chevrolet - Tampa - Service Center

The service advisor Orlando Santiago and service manager Brian Rabeau were great. My abs pump was changed that I supplied. The truck sat for a day without any work being performed on it. Not sure why the Brian Rabeau were great. My abs pump was changed that I supplied. The truck sat for a day without any work being performed on it. Not sure why the dealership schedules appointments. They overbook and the person putting together the schedules is clueless and hard to understand. It seemed like it was a call center in India. The technician that worked on my truck, Mario Cifuentes, did a good job installing the pump. However, there were grease hand prints all around my upper fenders and the master cylinder was overfilled and the cap on wrong. When I went to fix the cap, brake fluid overflowed everywhere making a nice mess. I had to remove the excess fluid. Paying these ridiculous shop rates of $215 per hour, the work should be meticulous and I should not have to work on the vehicle after being worked on by the dealership. Being lazy and sloppy is the reason for a lower rating. More

Well after all these service visits I am finally able to give you a better rating, it took forever but your getting better !! You could of gotten 5 stars on this visit but you dropped the ball when my truck give you a better rating, it took forever but your getting better !! You could of gotten 5 stars on this visit but you dropped the ball when my truck was done. My appointment was for 9:45am and my truck was done I want to say by 10:00am and back out the finish line but once again not thinking about the customer, between them having some sort of meeting in the office of the person that wrote up my work order plus the fact the tech that did the work turned in the wrong paper work on my truck, so I physically didn't get in and leave till 10:20am !!!! Well you guys almost lived up to all your dealer hype, you know I should get three free oil and rotation changes just for the migraine you guys give me !!! Well let's see what happens next visit, maybe just maybe you will out perform my expectations !! More

My Oil change Service was quick and complete. Great communication from the service live advisor. Great communication from the service live advisor. More

Car maintenance is easy. I've been overly satisfied with my car purchase and the amount of care the dealership gives. I've been overly satisfied with my car purchase and the amount of care the dealership gives. More

They are very professional and very helpful I will continue doing business with them thank you GOD BLESS YOU continue doing business with them thank you GOD BLESS YOU More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More