Brian Woolery

The process was so easy from beginning to end. I spent very little time at the dealership negotiating, which was fine by me because my time is valuable. I knew what I wanted and they made it happe I spent very little time at the dealership negotiating, which was fine by me because my time is valuable. I knew what I wanted and they made it happen. More

by msbriggs22 Verified Customer Verified Customer

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I was satisfied with my sales rep. I called her because I don not have any mats in the back of the car and the netting from the trunk is also Missing I did not get to tell her about th I called her because I don not have any mats in the back of the car and the netting from the trunk is also Missing I did not get to tell her about that. Her name is Sette she works very fast. So some things I didn’t catch at the time. More

by sandychevere123 Verified Customer Verified Customer

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Helpful staff, good service, and they do quality work in a timely manner. I'll be back for sure. a timely manner. I'll be back for sure. More

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Service manager is a con artist and lies about everything. Charged for service that was covered under warranty but over charged myself and lied about it everything. Charged for service that was covered under warranty but over charged myself and lied about it More

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The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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Every one was great they listen to u also was no pushed into getting a vehicle into getting a vehicle More

by ROSEYWOLFE672 Verified Customer Verified Customer

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Brian Woolery is the go to guy! Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle s Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle serviced. More

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Rebecca was knowledgeable and on top of it. She made the process seem quick and easy. She made the process seem quick and easy. More

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Everyone friendly and helpful. Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that would have been nice More

by cdickens49 Verified Customer Verified Customer

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I will never take my car back for repair work ever again. My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service a My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service advisor Brian W. stated that they could not find an issue and we took it home again after spending another 2 weeks there. Two weeks later for the third time same issue. This time they kept the car 30 days. I must have called Brian W. 10 times. No response. Brian R. the service manager was also unresponsive. I then contacted the GM Brad Wise at least 5 times. No call back. Then I contacted the AGM Jimmy Larkin. He called back once and that was it. 55 days in the shop and all I wanted was for some communication. We paid $7385 of the first visit to find out that they didn't even fix the issue which they stated was a misfire on cylinder 1 and then the third time they said it was a misfire on cylinder 5. You would think for that kind of money it would be fixed. I even called Ferman himself and of course no call back. Worse customer service I ever had in my life. Go elsewhere for any repair work on your car. More

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