Ferman Chevrolet - Tampa - Service Center

No consideration for the wallet of the customer The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before th The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before the tow truck came. When the diagnostics were done I got the message I had to pay 10000 dollars to replace the main electric battery. After some internet searching it turns out the battery can be replaced in small parts for much lower costs. They just don't even know about this at Ferman. Instead they appreciated my car at 500 dollars and wanted to sell me a new car. Also they were not able to locate the car and key for hours the next day when the tow truck driver came to get it. More

Wait time too long I had a 2:00 appointment, arrived at 1:50 and was checked in and told my customer service manager would be right with me. 15 minute later, the checki I had a 2:00 appointment, arrived at 1:50 and was checked in and told my customer service manager would be right with me. 15 minute later, the checkin representative came back and said that the manager had been delayed but be with me shortly. It was another 10 minute. 25 minutes just waiting to get my service started. The repair, a key fob coding was a 30 minute repair, but my time invested was 1 1/2 hours. Secondarily, the multiple emails and phone calls reminding me of my appointment was frustrating. I don't need daily reminders of my upcoming appointment. This is a time waster for me to have to deal with. More

Free shuttle Having the free shuttle was nice, and the employees were very nice. It dropped me off at the mall and contacted me when the car was done. Having the free shuttle was nice, and the employees were very nice. It dropped me off at the mall and contacted me when the car was done. More

Came in to get the front of my car fixed The front of the car looks brand new, and costumer service was superb, would recomend them to anyone. They were willing to answer any questions i had The front of the car looks brand new, and costumer service was superb, would recomend them to anyone. They were willing to answer any questions i had and were very professional. More

Great Howard was awesome I have found a dealership that treats you like someone. The service from Howard and the service department is the best service I have ever received fr I have found a dealership that treats you like someone. The service from Howard and the service department is the best service I have ever received from a dealer. More

Quick and easy experience The advisors are very helpful and nice to know that they know you once you arrive. Gary has helped me out for quite sometime and has been a pleasure t The advisors are very helpful and nice to know that they know you once you arrive. Gary has helped me out for quite sometime and has been a pleasure to work with. More

Rude behavior by service personnel. I strongly discourage this dealershiper to anyone seeking a new vehicle! The service dept is despicable. When voicing my complaint - they've had my I strongly discourage this dealershiper to anyone seeking a new vehicle! The service dept is despicable. When voicing my complaint - they've had my brand new vehicle more than I have, Tommy's question was "what do you want me to do about it?" Umm..shouldn't a manger know what to do with a complaint? More

Service in time Quality works in time, good services in the moment. I have serviced my vehícule at this location for everything. On last visit Steven took the time to Quality works in time, good services in the moment. I have serviced my vehícule at this location for everything. On last visit Steven took the time to call us explain and get my car running in a very efficient manner , thanks Steven More

Did not do complete job Terrible service with tech. Did not put DEF fluid into truck at all told us he did we just needed to drive it. Explained to him that's not how it work Terrible service with tech. Did not put DEF fluid into truck at all told us he did we just needed to drive it. Explained to him that's not how it works, manager got involved said same thing. Two more individuals had to get involved before they would look at the truck to find out there was NO DEF fluid in the truck at all!!! They then told us they filled it, and two weeks later the DEF percentage is at 27%...this means they didn't fill it AGAIN! Absolutely ridiculous! DO NOT GET YOUR VEHICLES SERVICED HERE More

Excellent service and quality results I had body work to be performed through insurance from a fender bender. The insurance company made the appointment at Ferman. From the second I arriv I had body work to be performed through insurance from a fender bender. The insurance company made the appointment at Ferman. From the second I arrived I was greeted, informed and updated daily on my repairs in and extremely timely manner . I was in awe at their service and professionalism. The end result was amazing and flawless. I highly recommend Ferman for the entire package. More