Ferman Chevrolet - Tampa - Service Center

The company must provide customer service traning to all of If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the field is very unconcern with customer satisfaction. They seem indifferent and do not want to give the best to the customer. not friendly, I have to be forced to come to this place for my car service because I've already bought a car in this place, to get free service facility and change the oil More

Very professional service. Very professional service, from the Geico, Enterprise rental and of course, Ferman collision representatives, all there for one purpose, get your vehi Very professional service, from the Geico, Enterprise rental and of course, Ferman collision representatives, all there for one purpose, get your vehicle repaired and most importantly, insure your happy from start to finish. They offer a lifetime warranty on the repair, walk you through your paperwork and they clean your vehicle before giving it back. Really, what more could you ask for. Your vehicle put back to the way it was, returned cleaner than you brought it and all done in a professional manner. Very happy with the entire process. Thank you. More

Hyundai Genesis bumper repair. Jorge Matos was my Rep @ Ferman collision and he was pleasant, professional, responsive and helpful every step of the way. Very positive experience. Jorge Matos was my Rep @ Ferman collision and he was pleasant, professional, responsive and helpful every step of the way. Very positive experience. Thank you. More

Can always count on Ferman I have been back and forth in between Savannah,GA and Tampa,FL for school and when I couldn't come to Florida I visit other chevy dealerships in Savan I have been back and forth in between Savannah,GA and Tampa,FL for school and when I couldn't come to Florida I visit other chevy dealerships in Savannah when I need service but no service was better than Ferman. Friendly people, always let me know what additional services I need to keep my car running well for long drives which is most important and lastly, best coffee! More

3 hours for oil change and tire rotation Appointment was at 1:45. Vehicle was not taken into service bay until 4pm. Another 30 minutes wait time. Totally uncalled for. I would have expected a Appointment was at 1:45. Vehicle was not taken into service bay until 4pm. Another 30 minutes wait time. Totally uncalled for. I would have expected a long wait had I NOT had an appointment. However, I gotten online to make appointment so I could avoid this More

always satisfied every time we visit your service advisors are always courteous, polite and goes above and beyond trying to accomedate you while servicing your vehicle at ferman the staff your service advisors are always courteous, polite and goes above and beyond trying to accomedate you while servicing your vehicle at ferman the staff makes you feel like family More

Couldn’t be happier Getting rear-ended is never something you want to happen. However, the customer service and quality repairs that were completed at Ferman’s made the e Getting rear-ended is never something you want to happen. However, the customer service and quality repairs that were completed at Ferman’s made the experience so much better. The employees were friendly and incredibly helpful. Beyond that, my vehicle was repaired in less than two weeks, and it looks good as new! More

So sorry This dealership made it absolutely impossible to complete a menial task causing us to have to drive to Furman Chevrolet in Tarpon Springs for them to This dealership made it absolutely impossible to complete a menial task causing us to have to drive to Furman Chevrolet in Tarpon Springs for them to complete what this dealership couldn’t and less than 30 minutes! More

Oil change service I gave a 3 rating for 3 reasons. I was there for a simple oil change, quoted an hour. My car didn’t go on the lift until the 1 hour mark... I had jus I gave a 3 rating for 3 reasons. I was there for a simple oil change, quoted an hour. My car didn’t go on the lift until the 1 hour mark... I had just gotten it washed and waxed, the technicians left handprints all over the front edge of the hood and driver’s door. This may seem picky but I expect a little more attention to detail...which leads to the 3rd reason. When the service was all said and done I was told it took longer because the wrong oil was put in by mistake so they had to drain it and replace it with Mobile 1, which is what I was asked at the beginning if that’s what I wanted. All in all, little disappointed this time around. Note- Did not get any names from the service Dept, I have to select atleast one to submit the review. More

Service Great people great employees fast and friendly service completely satisfied. Purchase my 2014 Malibu and then came in and trade it in in December for Great people great employees fast and friendly service completely satisfied. Purchase my 2014 Malibu and then came in and trade it in in December for my 2018 Chevy Equinox Nate has been very helpful More