Ferman Chrysler Jeep Dodge RAM of New Port Richey

Salesman Jonathan (John) so helpful This is the first time I bought a car site unscene over the phone and 10 states away! John L was so helpful and accommodating to make this transaction This is the first time I bought a car site unscene over the phone and 10 states away! John L was so helpful and accommodating to make this transaction happen without living in the state in which the car is being sold. He helped with everything from start to finish the car. The transportation pick up , delivery and he took pictures to document everything. He is a asset to the ferman dealership in Florida. Sometimes buying a car in your state or in your local area can be nerve-racking enough yet alone over the phone, not in this case! it was a pleasure working with Jonathan L. I gave him 5 stars!!!!!!!! ( not showing on the page ) But dealership wise wasn’t up to level of John L. Again any dealership would be more then happy to have John L on their team! More

Jamie the service writer is phenomenal Brought my 2014 Chrysler 300 Ford transmission service made an appointment I get there and found out that in fact my car has a serverless transmission Brought my 2014 Chrysler 300 Ford transmission service made an appointment I get there and found out that in fact my car has a serverless transmission never have to add fluid never have to do anything I guess Until It Breaks not a big fan of that but a very big fan of Jamie the service writer just a great guy very knowledgeable always ready to help More

New Car Purchase The sales staff helped find a suitable car for us. Pete and Gennaro are very knowledgeable and were very helpful in setting up the Bluetooth for the The sales staff helped find a suitable car for us. Pete and Gennaro are very knowledgeable and were very helpful in setting up the Bluetooth for the phone connection. The features of the car were explained to us. The bathrooms are very clean as is the rest of the dealership. Eric Dugas the Business Manager worked on getting us a loan we could handle. More

Outstanding Good Experience got me in on time. kept in touch while working on it. Came in at a fair price. Merry Christmas and a Happy New Years Good Experience got me in on time. kept in touch while working on it. Came in at a fair price. Merry Christmas and a Happy New Years More

New Car We had the best experience here! We would reccomend anyone to come here and get a new vehicle. The customer service is amazing and they are very per We had the best experience here! We would reccomend anyone to come here and get a new vehicle. The customer service is amazing and they are very personable here, makes you feel like family! More

Very helpful Asked the service writer for assistance in reference to a gps update and when I got the car back he had found the website and written down the radio n Asked the service writer for assistance in reference to a gps update and when I got the car back he had found the website and written down the radio navigation identification number for me. All I needed to do was go to the site and get it entered. More

Worst experience I have had at a shop ever I always liked taking my car to Ferman for service. That definitely has changed based on the complete failure of my last visit. I went in for a 44k sc I always liked taking my car to Ferman for service. That definitely has changed based on the complete failure of my last visit. I went in for a 44k scheduled maintenanced. I arrived at my scheduled time of 3:30pm. As always they told me to wait in the waiting area and someone would come pick me up. I took out my laptop and started working while I waited. I didn’t even realize how much time had gone by. I look up and noticed that there was no one in the waiting area and it seemed late; it was 6:30pm. So I stand up and look out the door and I see my car in the spot it would be when they are done with the service so I go out and don’t see anyone. It turns out they closed at 6pm and you guessed it, NOBODY came to get me! Luckily I was able to find a car salesman from the dealer and even he was shocked at my story. After a while he did manage to get my key and told me that someone would call me the next day to take care of my bill. WORST EXPERIENCE EVER! More

Best local dealer They really make time for their customers! Treated with great respect and the best deal around! Thanks Adam for taking great care of us You are the They really make time for their customers! Treated with great respect and the best deal around! Thanks Adam for taking great care of us You are the best! More

Tom B Excellent Service. Steve Brawer does a great job. I’ve been going to Ferman for over two years for my Ram 1500 and my Challenger, and I’m completely Excellent Service. Steve Brawer does a great job. I’ve been going to Ferman for over two years for my Ram 1500 and my Challenger, and I’m completely satisfied with the service department. More

Overall a 4 out of five for the explained reason. The sales experience want well. The van had a dead cell battery that wasn't known till the next morning. The service dept seemed overwhelmed and took The sales experience want well. The van had a dead cell battery that wasn't known till the next morning. The service dept seemed overwhelmed and took 2 hours to replace the battery. I guess I thought since i just bought it the day before they might have been able to get it in sooner... More