Ferman Chrysler Jeep Dodge RAM of New Port Richey

I went to at least 4 Dodge dealerships in the Tampa are before finally closing the deal at Ferman. Even though I got similar numbers from another dealership, I feel that when you are buying a $37000 vehicl before finally closing the deal at Ferman. Even though I got similar numbers from another dealership, I feel that when you are buying a $37000 vehicle, there needs to be a certain amount of customer service. I worked with Tina and Dave Lee (the Sales Manager) and without question these were the nicest people my wife and I had met. They were responsible, attentive and honest. They even stayed an hour and a half after closing on the evening my wife and I went crunching numbers for us to get the best deal. None of which we got from any other dealership. I was even allowed to order my vehicle with no deposit which goes to show you that the feeling of trust and honesty is mutual. If you are looking for a Dodge/Chrysler/Jeep vehicle, I would not go anywhere else but Ferman. More

Thought everyone there did a first class job. This was my first dodge after owning 7 fords and i like the truck i got from ferman the best. Roy was also very easy to deal with, good attention to detail a my first dodge after owning 7 fords and i like the truck i got from ferman the best. Roy was also very easy to deal with, good attention to detail and i would recommend and buy from him again More

Yesterday we bought a 2013 Grand Caravan R/T. I used to hate car shopping and "haggling" every two years. However, the last vehicle I bought was a Town and Country from Ferman and it was a pleasant experie hate car shopping and "haggling" every two years. However, the last vehicle I bought was a Town and Country from Ferman and it was a pleasant experience, so I came back again. The things that set the positive tone: the sales reps didn't swarm me as soon as I got on the lot; Roy Faulkner, our sales rep., listened while I explained what I was looking for, rather than telling me what I should buy. He parked a Grand Caravan next to a T&C Ltd. so my wife and I could compare styling, comfort and extras. We made our choice, talked price (he talked very openly about the financials)then, when we were satisfied, we met with the sales mgr. Chad, and the business mgr. Robert, who were straight-forward and helped us work through the deal that would be the easiest on us financially. While we met with them, our trade in was appraised, we finished the paperwork and were out of there with our new van in about three hours. It was the most pleasant vehicle purchase my wife or I ever made. In one way the van sold itself because of the quality, but Roy and the rest of the staff made sure it happened without all the drama I had experienced at other dealerships. More

My free diagnostics cost me $107. After receiving three free diagnostics checks and repair estimates from other service centers in the area, I brought my vehicle into Ferman Chrysler Jeep Dodge of New Port free diagnostics checks and repair estimates from other service centers in the area, I brought my vehicle into Ferman Chrysler Jeep Dodge of New Port Richey for an estimate. At the end of the day, the price for repair was more then twice that of the other service centers in the area and it cost me $107 for information that I already had. After handing over my vehicle to the service desk, no mention of the cost of the diagnostics was discussed. Other mechanic shops in the area provide free estimates but not this dealership. Furthermore, I dropped my vehicle off at 8:45 for a 9 am appointment and they never got back to me to let me know the status of my vehicle and what my options were. After calling them, I told them that I was on my way to pick up my vehicle, 45 minutes later it was still on the lift in the shop and wasn't ready. They pretty much held my vehicle hostage until I paid for a service that I did not authorize or ask for. Poor customer service and shady business practices. Drive right on by this location. Updated Situation. After leaving this facility I went to another shop in Clearwater and had my vehicle repaired for $847 and not the $2400 that was quoted from Ferman Chrysler Jeep Dodge of New Port Richey. Also, the service person that I dealt with at this location called me and admitted that my previous post was accurate and offered to return my money of I removed the post. More